Manager of Product Operations, Ro
$123.7-155.5k
+ Equity
Telehealth primary care platform
Be an early applicant
Telehealth primary care platform
501-1000 employees
Be an early applicant
$123.7-155.5k
+ Equity
501-1000 employees
Company mission
To help patients achieve health goals by delivering the most convenient and effective care possible.
Role
Who you are
- You’re someone who is known for delivering results, with the range to go deep in the data and make any process you touch more effective
- 3-4 years of experience in an analytical role (i.e. top-tier management consulting, investment banking, etc.) and/or at a high growth startup (i.e. Product Operations, Strategy & Operations, Business Operations, Chief of Staff, etc.); ideally experience working closely with Product & Engineering teams
- Experience delivering results, with the range to go deep in the data and make any process you touch more effective
- Strong communication and stakeholder management skills, with the ability to factor in the perspective of different stakeholder groups (including frontline teams), influence cross-functional partners and tailor messaging to diverse audiences
- Demonstrated operational skills with ability to zoom in on nitty gritty details just as well as you can zoom out to provide strategic direction
- Experience with modeling and data analysis in Excel / Google Sheets, Looker experience a plus
- “Full ownership” and “Deliver Results” mindset
What the job involves
- As Manager, Product Operations on Ro’s Care Delivery team, you will play a key role in optimizing non-clinical workflows, collaborating with the Product team on new roll-outs / launches and driving continuous improvement of our processes
- You will work closely with our Product teams to deeply understand the implications of their launches and work closely with our frontline teams to update respective standard operating procedures (SOPs)
- Additionally, you will dig into the metrics impacted, share insights (quantitative and qualitative), make recommendations and pull levers to drive incremental improvements
- You will support and optimize core business processes in partnership with cross-functional partners
- Own and optimize core non-clinical operational processes that support Ro’s frontline teams
- Collaborate closely with Product team to influence seamlessly plan for and execute roll-out of new launches
- Establish and monitor key business metrics following roll-outs, keep a pulse on key business metrics, identifying trends and areas for opportunity in core areas, and as needed, perform ad hoc data analyses and propose related solutions / optimizations
- Create and deliver memos with key insights and recommendations to inform and/or influence stakeholders
- Partner with Product, Data and Care Delivery leadership on cross-functional projects and processes that touch our non-clinical frontline teams
Our take
Ro is a healthcare startup that connects patients directly to physicians, nurses, and pharmacists. The founders of Ro established the company because they felt that health insurance wasn’t working as it should, as the pooled cost of expensive treatments means that the price of individual doctor visits is inflated.
Ro’s primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. Instead of having to travel to a doctor’s office, Ro customers can access a video conference with a physician on-demand, from the comfort of their own home.
In order to tap into the global medical market, which is worth over $4 trillion, Ro raised $150 million at a valuation of $7 billion in 2022. It has expanded to more health areas, such as skincare and mental health, and launched an online pharmacy. Despite this, a substantial number of layoffs in spring 2022 indicated that Ro's accelerated growth had caused problems with its internal organization. Having now narrowed its focus and spending more on less, Ro has streamlined its operations and looks to continue on a steady upward trajectory.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$150m
LATE VC
Mar 2021
$500m
SERIES D
Total funding: $1.0bn
Company benefits
- Medical, dental, and vision membership
- Equity for all team members
- Flexible time off
- Paid parental leave, and flexible work arrangement
- Well-stocked office with snacks and bi-weekly free lunches
- Gym, learning, and development stipends
Company HQ
Chelsea, New York, NY
Leadership
Zachariah Reitano
(Co-Founder)Previously a Teacher at General Assembly and co-founder of Shout Inc., in 2013. They are now an Entrepreneur in Residence at Prehype.
Saman Rahmanian
(Co-Founder & Chief Product Officer)Previously a Senior Art Director at Crispin Porter + Bogusky and founder of Tischen in 2010. They were also a Partner at Prehype and founder of Managed by Q.
Rob Schutz
(Co-Founder & Board Member)Founder of Snagged.com. Experienced as a Senior Consultant at CGI specializing in healthcare, they also served as Director of US Marketing and USer Acqusition at kgb and as VP of Growth at BARK.
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