Solutions Consultant, Dotdigital

• 3+ years of experience as a Solutions Architect/Solutions Consultant, preferably in a SaaS technology environment
• Data/requirement/business analysis skills
• Awareness of multiple API technologies and integration strategies
• Generalized technical knowledge, including APIs, Data storage, Security, Data formats, Protocols, etc
• Commercial awareness and ability to recognize potential joint value with prospects and customers
• Quick learner of new technologies, APIs, and business propositions
• Understanding of software development lifecycle and costs
• Exceptionally strong interpersonal and client-handling skills, able to manage expectations and explain technical details to audiences of varying technical understanding
• Methodical, investigative, and inquisitive mindset
• Excellent presentation skills, including public speaking
• Ability to multitask, handle multiple projects simultaneously, and meet deadlines
• Self-motivated, innovative, and strong problem-solving skills
• Team player and sociable
• Bilingual proficiency in English and Spanish preferred

Desirable

• Dotdigital is seeking a Solutions Consultant to support and guide our prospects and customers in the successful implementation and integration of our email and omnichannel marketing solutions
• In this role, you will be at the heart of all customer and prospect-facing technical interactions, including providing demonstrations to new customers, the development of best practice integration guides, providing enablement to our Customer Success and Account Executive teams, and more
• You will work closely with multiple teams at Dotdigital to ensure customer success and satisfaction during the initial sales process through onboarding and beyond
• Provide technical and solution consultancy to customers and prospects
• Identify and communicate opportunities for customers to derive value from Dotdigital
• Develop presentations to validate or demonstrate integration proposals
• Offer assistance to customer success and AE teams
• Establish and maintain ongoing relationships with customers where appropriate
• Create or contribute to integration guides (videos, screenshares, documents)
• Present new features and use cases to customers and prospects through multiple channels
• Assist in developing training and certification programs
• Collaborate closely with product teams to provide feedback on features, product roadmap, and API requirements
• Help formulate and contribute to customer-centric support offerings
• Assist with sales enablement for Sales and Account Management teams
• Attend industry and technology events

• 15min Screening Call with Team Talent
• 30min Interview with current SolCon team in North America
• 45min Role Playing Product Demonstration
• 30min Interview with the General Manager (Americas)