Client Support Coordinator, Octave

Salary not provided

$23.51 - $28.75 per hour. Salary dependent on location

Zoom

Junior and Mid level

Remote in US

More information about location

Specialized therapy, coaching & workshops

Be an early applicant

Specialized therapy, coaching & workshops

201-500 employees

HealthcareB2CPersonal healthMental healthWellbeing

Be an early applicant

Salary not provided

$23.51 - $28.75 per hour. Salary dependent on location

Zoom

Junior and Mid level

Remote in US

More information about location

201-500 employees

HealthcareB2CPersonal healthMental healthWellbeing

Company mission

To transform the mental health care system so more people can get the care they need when they need it. By raising the bar on how care is delivered and how providers are supported, Octave is building a sustainable system that values equity, affordability, and effectiveness. Grounded in science, Octave enables clients to experience profound change that is as measurable as it is meaningful.

Job

Company

Role

Who you are

Minimum 1 year experience in a high touch customer service role
Minimum 2 years experience in an administrative role. Experience in healthcare is a plus
Experience with medical records and requests is a plus
Product management skills are a plus
Strong attention to detail in a fast-paced environment
Excellent written and verbal communication skills
Track record of identifying and implementing process improvements
High comfort level multitasking between software systems
Open to performing tasks outside of your defined role with an eagerness to learn and grow
Ability to handle sticky or sensitive situations with discretion and care
Ability to work a Saturday and Sunday
Prolonged periods sitting at a desk and working on a computer
Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet
Must be able to observe and communicate information on company provided laptop
Move up to 10 pounds on occasion

What the job involves

The Client Support Coordinator is a crucial member of our Operations Support Team, advocating for clients to ensure they receive the support they need
This role interacts with clients daily managing correspondence, answering questions, and educating others about our services
This position also assists with preparing new clients for care, ensuring they are informed and set up for success
In essence, this person is the connection point between clients and the Octave system, all while demonstrating care, compassion, and competence
Manage client communications across various platforms in a timely, warm and efficient manner
Be a go-to resource for client education about Octave services
Assist with onboarding new clients for Octave services, including the completion of paperwork and collection of billing information
Responsible for the coordination, communication, and tracking of medical records requests
Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals
Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues

Our take

With roughly 50 million adults suffering from mental illness in the United States, a new generation of startups are aiming to help people ease conditions like depression, grief, anxiety, and stress, by increasing access to mental health care.

Octave is one of these companies, classing itself as a national behavioral health practice. It offers therapy, coaching, and group classes both virtually and through in-person sessions at its drop-in studios in New York City and San Francisco. Its virtual services can be accessed in a number of US states.

After tripling the number of clients it served, by shifting its in-person offerings online and launching an exclusive virtual therapy and coaching practice, the company has seen continued growth through partnerships and network expansion. Octave seems to have remained focussed on this expansion, both increasing operations across California and furthering its presence elsewhere.

Steph

Company Specialist at Welcome to the Jungle

Insights

Strong hiring activity

Top investors

Few candidates hear
back within 2 weeks

90% employee growth in 12 months

Glassdoor (3.36)

Company

Funding (last 2 of 8 rounds)

Feb 2024

$5m

LATE VC

May 2023

$52m

SERIES C

Total funding: $125.3m

Company benefits

Unlimited PTO
Paid parental leave
Free One Medical memberships for employees and their families
Stock options
401(K) retirement account
Commuter benefits / work-from-home support
Sick and bereavement leave time
Medical, dental, and vision insurance
10 company holidays and paid vacation
Family medical leave
Continuing education stipend
Job training & conferences
Continuing education available during work hours
Life insurance
Team-building events

Company values

We’re human beings first - We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves
People deserve better than status quo - We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen
No bystanders. No stars. No tourists - Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better
Partnership paves the path ahead - We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger
Quality is crucial at scale - Quality is core to our business, and we refuse to sacrifice it as we grow
Progress is a process - In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them
There are people behind every data point - We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level

Company HQ

Yerba Buena, San Francisco, CA

Articles

Ex-One Medical exec launches mental health studio

Octave Secures $20 Million in Series B Funding to Expand Mental Healthcare Access

Octave set out to end the wait for therapy. Then it got its own waitlist.

Octave nabs $52M, eyes expansion of in-network therapy services to all 50 states in 2024

Novo Holdings co-leads $52M Series C financing to expand behavioral health services in the US

Leadership

Sandeep Acharya

(CEO)

Obtained an MBA from Harvard and then joined Bain as a Senior Associate Consultant. Eventually became VP of Bain Capital, and was also VP of Strategy at One Medical Group.

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