Senior Tech Implementation & Enablement Associate, Hims & Hers
$85-100k
+ Equity + Employee Stock Purchase Program
Multi-specialty telehealth platform
Open for applications
Multi-specialty telehealth platform
1001+ employees
Open for applications
$85-100k
+ Equity + Employee Stock Purchase Program
1001+ employees
Company mission
To help the world feel great through the power of better health.
Role
Who you are
- You come with a deep understanding of operational metrics and have experience managing programs that drive operational effectiveness
- You should also have strong systems and tools expertise, with a proven track record of successful software system implementations that translate directly to business impact
- Excellent communication skills, both written and verbal, are essential, as you will need to explain complex topics clearly and concisely to both technical and non-technical stakeholders
- 5 years of experiences working in an operational or product focused role
- 3+ years of experience helping drive implementations, projects, product or software development and/or managing vendor relationships, preferably in healthtech, B2C business, or fast-scaling startup
- Ability to balance strategic vision with tactical execution
- Ability to prioritize tasks and manage multiple initiatives simultaneously
- Experience leading cross-functional initiatives
- Proven ability to optimize processes through tooling and automation
- Excellence in problem-solving with a creative, solutions-oriented approach
- Adaptability in fast-paced, ambiguous environments while maintaining attention to detail
- Track record of identifying improvement opportunities and driving implementation
- Strong planning and organizational skills with ability to adapt to changing priorities
- Outstanding communication skills across all organizational levels
- Experience translating complex technical concepts for non-technical audiences
- Data-driven approach to problem-solving and decision-making
- Bachelor's degree
What the job involves
- As a Sr Associate, Technology Implementation & Enablement, you will play a pivotal role in identifying, scoping, and executing on strategic initiatives to enhance operational effectiveness
- You will collaborate with operational key partners to evaluate and optimize technology solutions that support and enhance workflows
- Using qualitative and quantitative analysis, you will develop and implement impactful vendor optimization playbooks, and drive the adoption and performance of new and existing tools
- Lead discovery sessions with operational teams to identify technology gaps, understand workflows, and generate actionable recommendations for tech solutions
- Some of the projects you will tackle in these roles will include but are not limited to strategic vendor management, creative solutions and program management to drive operational metrics, quality of user experience, and so much more!
- Support strategic planning by assessing, scoping, and quantifying the business impact of vendor initiatives
- Drive end-to-end implementation of new vendor programs and expansions, coordinating with both operational and technical stakeholders
- Become a super user of assigned vendor tools, continuously identifying opportunities to optimize product features and configurations
- Own product training and enablement, developing comprehensive documentation and best practices for user adoption
- Serve as primary point of contact for a variety of vendor relationships, including issue resolution and technical troubleshooting
- Create and maintain standard operating procedures for vendor implementations and workflows
- Support internal product feature launches and escalation and triage of internal product issues and feedback
Our take
Hims & Hers is a direct-to-consumer brand made for men and women, offering products for skin care, birth control, erectile dysfunction, hair loss and more. The company aims to create an open and honest culture of care that is accessible for everyone, no matter who you are or where you live.
Hims & Hers approach healthcare differently through a telemedicine approach combined with a comprehensive wholesale and branding strategy. This allows customers to get diagnosed and treated at a lower cost and with greater convenience whilst the company simultaneously increases customer brand's presence across the US.
The company is increasingly focused on becoming a modern healthcare brand, and has a huge addressable market to go after. Recent launch of an app has helped the company grow significantly. Further, it is focusing investment into platform infrastructure and the development of partnerships with physical stores including retail giant Walmart, as well as continuing to launch new products such as its range of volumising shampoos.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
38% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2019
$100m
LATE VC
Jul 2018
$50m
SERIES B
Total funding: $197m
Company benefits
- Dental insurance
- Maternity & Paternity Leave
- Gym Membership
- Commuter Checks & Assistance
- Work from home opportunities
- Health insurance
Company HQ
Marina District, San Francisco, CA
Articles
Leadership
Andrew Dudum
(CEO)Previously co-founder of Atomic, Homebound, Terminal and Bungalow and Investor & Advisor at Stable Auto, TalklQ, and Mira Technologies.
Hilary Coles
(Senior VP Brand & Innovation)Previously earned an MBA from the Kellogg School of Management at Northwestern University.
Jack Abraham
(Investor)Founder and Managing Partner of Atomic. Co-Founder and Investor at Replicant, Raydiant, Bungalow, Homebound, Terminal and Zenreach.
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