Senior Client Success Manager, DUCO
+ Employee Equity Purchase Scheme
Travel 30% of the time
3 days a week in office
Data integrity and reconciliation services
Be an early applicant
Data integrity and reconciliation services
201-500 employees
Be an early applicant
+ Employee Equity Purchase Scheme
Travel 30% of the time
3 days a week in office
201-500 employees
Company mission
Duco's mission is to make managing data easy.
Role
Who you are
- 5+ years experience in a Customer Success, Pre-Sales (Solutions Architect/Solutions Consulting), Consulting or Project Management role ideally with experience managing a high touch motion. Preferably experience within a Capital Markets SaaS or Financial Services environment
- Experience managing a client segment or multiple high-touch projects/accounts including establishing and optimising processes and playbooks
- An understanding of capital markets or post trade technology with a track record of success working with buy and sell side institutions
- Awareness of relevant financial market regulations such as CFTC, SFTR, EMIR, and Transaction Reporting
- An understanding of the post trade lifecycle and data automation challenges including Intelligent Document Processing, ETL, Data Orchestration or similar technologies
- Strong presentation and communication skills so that you can explain concepts and user stories with confidence
- Approach problems with a practical mindset, focusing on realistic solutions that are both effective and efficient
- Strong challenge management skills, able to independently address complex asks and resolve challenges
- Ownership mindset, able to independently lead key client engagements and drive outcomes
- Consultative and Technical acumen able to leverage tools like Tableau and articulate technical concepts
- Experience with CRM and Operations platforms like Salesforce, Vitally etc
- Added bonus if you are fluent in a second language (Spanish, Dutch, French)
- Ability to travel 30% of the time
What the job involves
- You will be joining the EMEA Client Success Team, focused on Duco’s Growth and Tier 2 clients
- Reporting to the Regional Head of Client Success, your ultimate goal is to drive successful outcomes for our clients and further adoption of the Duco platform, both through existing and new use cases
- Lead Duco’s Growth Client Segment, enabling these Accounts on the Duco platform and helping them achieve their desired outcomes and ROI
- Resulting in product adoption, increased usage, retention and accelerated growth
- Understand the client’s business objectives and articulate value realisation back to the client
- Identify opportunities for expansion, services and training. Partnering with account management to build a business case
- Track client health and risk indicators, usage patterns, proactively identifying risks and taking action to improve retention and outcomes
- You will be the primary day to day operational point of contact for these clients
- Build and maintain trusted advisor relationships with relevant and senior stakeholders
- Lead governance (EBR’s, CI calls etc.) and adhoc meetings with the relevant and senior stakeholders
- Handle strategic account conversations and guide Senior Stakeholders on industry and Duco best practices
- Develop robust knowledge and understanding of Duco’s Product Offerings
- Firm and demonstrable understanding of how Duco’s capabilities can help solve client pain points and drive value
- Perform demos and training on Duco’s offerings
- Lead client workshops, provide best practice guidance, driving adoption and growth
- Leverage your knowledge of Duco’s capabilities and how it adds value for similar clients to effectively guide clients towards their desired outcomes
- Be the voice of the client within Duco and the Duco voice to the client. Collaborate cross-departmentally to help drive client outcomes and deliver value
- Work closely with Product and Engineering teams and leadership to drive the strategic roadmap, client projects/deliverables and relevant initiatives
- Partner with Professional Services to deliver onboarding, implementation and growth projects
- Partner with Support to ensure client outcomes and satisfaction in BAU
- Partner with Account Management to drive account and stakeholder expansion
- Partner with Marketing and Proposition Enablement to drive capability awareness, adoption and client success stories
Salary benchmarks
Our take
Enterprises capture and generate a vast amount of business-critical data, but inconsistencies in formating and difficulty in reporting across multiple data silos can make it extremely difficult to actually use this data for operational decision making. Duco exists to solve this problem with a no-code platform to reduce the complexity of a company's data stack, processing, reconciling and drawing insights from data without requiring any special expertise.
Duco's no code approach, using natural language processing to manage queries, means that decision makers can directly poll data without relying on technical teams or external firms. This leads to cost savings which have generated return on investment for Duco's customers in less than a year. So far Duco's services have been taken up by major firms such as HSBC, Lloyds Bank and Santander, to name just a few.
The company has recently invested into expanding in Asia, and is further refining the product to allow it to solve more complex data problems for its clients. As more and more companies realise that there is an easier alternative to reconciling their data than doing it by hand, Duco, having refreshed its leadership in 2024, is in an excellent position to continue its rapid growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (1 round)
Jan 2018
$28m
SERIES B
Total funding: $28m
Company benefits
- Unlimited Holiday
- Success Share Bonus Payments
- Private Medical Insurance
- 4X salary life assurance
- Spot Rewards
- Enhanced Family Leave
- Pressure-off Fridays
- Milestone moments
- Health Cash Plan
- Home Working Allowance
- Employee Assistance Programme (EAP)
- Cycle to Work and Tech Scheme
- Electric Car Leasing Scheme
Company HQ
Farringdon, London, UK
Leadership
Christian Nentwich
(Founder & Boardmember)Prior to Duco, Christian founded Systemwire, which exited to Message Automation and further to Broadridge. Holds a BSc and PhD in Computer Science from University College London.
Michael Chin
(CEO)Also a Member of the Board of Directors at IPC Systems and EC1 Partners. Previously Head of Broadway Technology at Bloomberg and was a Managing Director at Refinitiv.
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