Senior Director of Strategic Accounts, TheGuarantors

• You are passionate about bringing peace of mind to leasing. Your love for helping and improving real estate operations and the industry as a whole is apparent in every interaction you have in the workplace
• You are a careful listener and can translate the needs of partners into opportunities to use theGuarantors’ suite of products
• You are a stellar relationship manager and follow account management best practices. This should include a track record of building excellent client relationships with property operations and C Level decision-makers and professionals in the multifamily industry
• You are a tough negotiator and can balance the needs of a client and the needs of our org at large to strike profitable agreements
• You are organized and detail oriented. You take CRM diligence seriously and keep timely records of all external activity
• You are comfortable working in a start-up environment and understand how to navigate regular program changes. You can communicate the new value derived from program changes to clients

Desirable

• The Senior Director of Strategic Accounts will manage a book of highly engaged enterprise multifamily management, ownership and investment firms that commit to bringing peace of mind to the renters and owners they represent
• Your clients include some of the largest real estate owners in the world with billions in AUM
• You will be responsible for building excellent relationships with organizations that have large-scale, multi market portfolios looking to reduce bad debt and increase occupancy while giving more opportunities to renters through close account management and ongoing client engagement strategies
• You will also represent TheGuarantors nationally at tradeshows and on panels, speaking to the need for lower barriers to entry and more efficient mitigators in the multifamily real estate space
• You'll nurture partners through various stages of contracted relationships, moving them from Pilot to Preferred to Exclusive partnerships
• Grow existing strategic relationships through tactical, well-structured account management; engage property management executives at the nation's leading companies to drive property level participation
• Uncover new and additional product opportunities by taking a consultative approach to investigating a company's needs and goals
• Foster accounts that deliver profitable applicant referrals through a clear explanation of underwriting constraints and conscientious coverage levels
• Drive key partners and prospects to participate in a variety of events by collaborating closely with the Events Marketing Manager
• Forecast against quarterly goals and OKRs by closely monitoring individual and account metrics/performance
• Track data and conversion rates to understand trends by program, market, portfolio, etc
• Attend industry events and assist the Events Marketing Manager in event plans including but not limited to giveaways, breakout networking opportunities & speaking engagements
• Quarterback territory AEs to carry out the program plans you put in place at the corporate level for accounts flagged for team selling motions
• Maintain accurate and timely records of all activity in HubSpot
• Travel regularly (approx. one week every month) meeting potential and current partners