CRM Coordinator, Charlotte Tilbury

• We are looking for an exceptional individual who is ready to take the next step in their career in a fast-paced, high-growth environment to join us as CRM Coordinator and support with growing the CRM channel at Charlotte Tilbury
• You pride yourself on being organised, attentive and proactive, always staying 10 steps ahead
• You’ll have a commercial-focused and data-driven outlook with a keen interest in marketing extraordinary products to beauty lovers everywhere!
• Previous experience in Digital and CRM, specifically using CRM platforms with relevant experience in beauty, retail/fashion, or similar industries
• Highly organised and able to prioritise workload effectively
• Pro-active and able to work off your own initiative
• Comfortable and confident in articulating and sharing new ideas
• Methodical, logical, organised and calm under pressure
• Positive ‘can-do’ attitude
• Works effectively, confidently, and pro-actively both in a team and individually
• Data-driven with strong analytical skills
• Good understanding of web analytics and customer databases
• Incredibly motivated, driven, and detail orientated

Desirable

• Working to ensure all our BAU emails are of the highest standard, we’re looking for someone to bring new ideas and help take us to the next level
• We are looking for an exceptional individual who is ready to take the next step in their career in a fast-paced, high-growth environment to join us as CRM Coordinator and support with growing the CRM channel at Charlotte Tilbury
• Collaborate with existing CRM Coordinator to deliver BAU emails, push notifications + SMS, including building in our ESP (Braze), segmentation targeting and scheduling
• Oversee QA process to ensure highest standards are met across all CRM channels
• Own email briefing process end-to-end, working closely with key stakeholders to ensure all BAU and NPD (New Product Drop) emails are delivered to deadline and are of the highest quality
• Support the CRM Manager with our localisation content plan, with a key focus on overseeing the process to deliver + optimise BAU content in translated markets
• Support the CRM Manager in developing the always-on test & learn strategy to further optimise content and scale personalisation
• Support the CRM Manager with the segmentation strategy, championing a data-led approach
• Facilitate weekly and monthly reporting, acting to monitor and hit forecasted revenue
• Regularly review competitor activity and provide new, best-in-class ideas and innovations across BAU emails to drive click-worthy, relevant + aspirational content
• Who you will work with: CRM and the Digital Team