Vice President of Customer Success, SimSpace
$225-300k
+ Opportunity to earn commission based on team performance and company results + Equity stock options at hire, with annual performance-based grants
Cyber security training & insights
Job no longer available
Cyber security training & insights
101-200 employees
Job no longer available
$225-300k
+ Opportunity to earn commission based on team performance and company results + Equity stock options at hire, with annual performance-based grants
101-200 employees
Company mission
To work on solutions that drive better cybersecurity across the world to ensure a secure future for us all.
Role
Who you are
- 10+ years of experience in sales or client services in the context of SaaS technology, managing multi-million-dollar portfolios of recurring revenue
- 10+ years of experience in revenue-focused roles, including sales and business development, preferably in the cybersecurity industry
- Extensive background in developing and executing comprehensive revenue generation strategies in alignment with the company's vision, values, and goals to encompass all customer-facing functions
- Proven experience fixing/implementing a more structured CS process
- Develop cross functional strategy for account retention and revenue growth for a complex product and set of Use Cases
- Ability to recognize areas of risk and mitigate as needed
- Program Management: ability to develop, implement, monitor, and drive account plans; manage a portfolio of multiple projects running simultaneously
- Project Management: Ability to lead complex projects including planning, data analytics, change management, QA, escalation management, and ongoing support
- Demonstrated experience in identifying and mapping the customer org structure with ability to bridge turnover at any level of the organization
- Demonstrated experience of seamlessly transitioning between conversations with customer execs, technical leadership, program managers and industry level business conversations
- Research shows that women and people from underrepresented groups only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. SimSpace encourages you to break that statistic and to apply. We look forward to your application!
What the job involves
- SimSpace is looking for a Vice President of Customer Success who is passionate about understanding our Customer and Partner objectives and making them successful through extraordinary levels of service within our core verticals both domestic and international – State and Local Government / Higher Education (SLED), Government, FSI/Commercial, Critical Infrastructure and Solution Partners
- This person is ultimately responsible for owning the success of the customer, is hyper-focused on customer retention and upsell, providing strategic business value and insights, driving adoption, establishing trust and making the account referenceable, and identifying & creating opportunities to further drive value across our customers' businesses
- They will provide a highly programmatic approach to all facets of Customer Success which includes; but not limited to; account plans, onboarding, relationship management, continuing education, best practices / knowledge transfer, Use Case sharing, and Capability Awareness
- It is all about delivering excellence in the overall customer experience
- To deliver on that level of excellence, this position requires exceptional tenacity, analytical prowess, strategy, service, leadership, and an innate passion for delighting consumers and making them successful
- Global Leader responsible for Customer Success and Customer Support, initially with a team of more than a dozen personnel
- Strategically run our $50M renewal business with the goal of doubling in the next 3 years
- Implementing a playbook-oriented approach for Customer Success
- Provide strategic guidance to drive forward customers’ priorities and business goals
- Own and be accountable for ensuring customer growth, customer satisfaction, and contract renewals within the full customer portfolio
- Diligently and relentlessly benchmark to Quota results weekly, monthly, annual targets
- Develop strong relationships with all key decision makers and influencers, including executive sponsors
- Identify, influence, develop, and realize new opportunities for expanding your customers’ business volume
- Translating results into actionable strategic and commercial outcomes
- Uncover any risk that threatens the client's growth, satisfaction, or renewal; conceive and execute mitigation plans for all risks
- Collaborate effectively with internal and external colleagues to build a best-in-class customer experience with the goal of making every customer a promoter of SimSpace and a customer for life
- Coordinate, drive key customer communications and resolve escalations
- Serve as the liaison between product management services, support, sales, and the customer with a focus on feature collaboration and communicating the SimSpace roadmap
- Ensure customers don’t churn and increase growth rates by executing and improving processes and tools
- Proactively pull, track, and analyze both quantitative and qualitative data to identify insights. Connect data to customer value and communicate a clear narrative that drives action back to your customers
Our take
Founded by experts from the US Military’s Cyber Command and MIT Lincoln Laboratory, SimSpace is a cyber training platform that provides users with simulations, training exercises and rehearsals that act as stress tests for the cyber security of tech and its users.
At a time when cybersecurity is becoming a military and corporate priority, SimSpace’s Cyber Force Platform helps train sophisticated tech enterprises, governments and national infrastructure companies to become more resilient. Its comprehensive medley of stack optimization tools, attack simulations, actionable analysis, and “live fire” exercises are built to both strengthen cybersecurity and increase the efficiency of a company’s tech.
With the founding team's background in the military and government research and development sectors, the company has a good foundation of expertise surrounding its target market. Substantial funding from L2 Point, that was awarded in 2023, is also aiding its growth as it accelerates expansion into new territories.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Oct 2025
$19.5m
LATE VC
Dec 2023
$45m
GROWTH EQUITY VC
Total funding: $64.5m
Company benefits
- Owner & Investor: By offering company equity, employees can own part of the business, aligning their interests with the company’s success and rewarding their dedication as the company grows
- Flexible PTO: With flexible PTO, you can take the time you need, whenever you need it, to ensure you are at your best and fully recharge
- Wellbeing Focused: Enjoy access to the Peloton Interactive Wellness Program, where you can prioritize your health and wellness through a variety of engaging and personalized fitness classes
- Ongoing Learning: Embrace a growth mindset with our comprehensive Learning & Development benefits, which include an enterprise LinkedIn Learning membership
- Health Benefits: Enjoy a comprehensive benefits package starting on day one, including medical, dental, and vision coverage, savings and spending accounts, an Employee Assistance Program, company-paid life and AD&D insurance, and long-term disability coverage
- Retirement Savings Plan: Secure your future with our 401(k) plan, featuring a company match to help you invest in the next chapters of your story
- Customized Interview Journey: Your candidate experience is crucial to us which is why you will have a dedicated career partner that will guide you through the interview process and provide 1:1 support and advisement
- Community & Connection: We prioritize building meaningful connections in a flexible work environment. Our employee resource groups, dedicated wellness committee, and monthly reimbursements for team activities help foster a supportive and engaging community
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Lee Rossey
(Co-Founder & CTO)Former Group Leader at MIT Lincoln Lab, and Member of Engineering Staff at L-3 Communications.
Peter Lee
(CEO & President)Previously spent over 7 years at RapidMiner as the CEO, over 4 years at TIBCO Software as an Executive VP, and 8 years at JP Morgan as a VP. They also co-founded DataSynapse and served as the CEO for 9 years.
Clint S.
(CPO)Previously an Advisor at Smart Hive and Darkbit. They also served as the SVP of Product at Corelight and VP of Product at Malwarebytes and NortonLifeLock. Alongside this, they spent over 16 years at Symantec in various roles, including CPO of Cyber Security Services.
Roger Blanchette
(CFO)Previously CFO at Broadvoice, 360insights, Element AI, Skyword, NuoDB, Episerver, Dune Medical Devices, Cadent, and DataSynapse. They also spent almost 6 years at Concord Communications as the Director of Finance and VP of Finance.
Matt Knutsen
(CRO)Previously the CRo of Immersive Labs. Prior to that, they spent over 4 years at Avecto as the VP of Americas and EVP & GM of America, and over 8 years at AppSense in various roles, including AVP.
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