Senior Solutions Architect, commercetools

• Experience as a customer-facing solution architect, technical consultant, or similar role in the e-commerce industry
• Relevant experience with version control (Git), frontend deployment platforms (e.g. Netlify, Vercel), CI/CD processes, cloud providers (e.g. AWS, GCP, Azure) environment management, deployment strategies, observability and monitoring
• Relevant experience in software development for production-ready applications
• Strong experience with modern frontend development languages and technologies (e.g. like React, nextJS) and integrations with SaaS ISV vendors (e.g. Contentful, Algolia, Adyen)
• Ability to compose and decompose architectural diagrams which outline solution concepts, workflows, and infrastructure
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to diverse stakeholders
• Experience working cross-functionally with pre-sales, post-sales, engineering, operations, and delivery teams
• Demonstrated ability to manage multiple projects and priorities simultaneously
• Proactive problem-solving skills and a customer-centric mindset
• Experience with onboarding and training customers or partners is a plus

• We are looking for a new addition to our Expert Services team!
• You will join a highly skilled and motivated customer success team dedicated to accelerating and providing continuous value to our customers
• You will work with customers to gain an in-depth understanding of their business and technical requirements in order to assist customers in maximizing the value they derive from commercetools products
• Within your capacity as a front-end implementation expert, you will guide our customers through key technical concepts with a focus on facilitating a successful and timely implementation of the commercetools Frontend solution
• Serve as a trusted advisor responsible for providing ongoing technical guidance and solution design, assisting both new and long-term customers in maintaining and enhancing their e-commerce front-ends
• Lead discovery and solution design sessions with diverse technical implementation teams ensuring the development, delivery and launch of top-tier commercetools solutions encompassing both frontend and backend design
• Develop samples, proof of concepts and code snippets in modern development languages (i.e. TypeScript and React)
• Facilitate the onboarding process for new customers and partners, providing comprehensive consulting and support to ensure they are equipped to utilize our solutions effectively. Act as a subject matter expert for commercetools domains. Create materials, presentations and play books to help internal and external customers integrate commercetools into their e-commerce architecture
• Stay at the cutting edge of e-commerce, web and SaaS technology by keeping up with the latest trends and advancements
• Act as a bridge between business and technical teams on both sides, ensuring clear and effective communication of requirements and feedback
• Foster strong relationships with customers, partners, and internal teams such as product, support, and training to facilitate collaboration and ensure the timely and successful delivery of projects

• 100% covered premiums for medical, dental, and vision insurance for you, dependents, and spouse/partner
• Generous time off package including PTO, parental leave, company holidays, sick time, and volunteer time off
• Monthly health membership and phone stipend
• Compensation benefits including 401K company match and an annual professional development stipend
• Flexible, family-friendly working hours - we are a remote first company

Total funding: $305m

eCommerce software simplifies complex processes and helps companies effectively manage their inventory, calculate taxes and perform other business-related functions. While companies like Shopify have addressed the needs of smaller retailers, Commercetools has built its business around catering to enterprises' specific needs and large investment budgets.