Senior IT Engineer, Justworks
Enterprise Systems
$127-139.7k
2+ days a week in office
Business operations platform
Be an early applicant
Business operations platform
1001+ employees
Be an early applicant
$127-139.7k
2+ days a week in office
1001+ employees
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- As a senior systems engineer, you possess extensive expertise in entrepreneurial, startup, or enterprise settings
- You provide top-tier, "white-glove" support for stakeholders tailored to their specific needs
- You excel in researching technical problems and solutions with a high level of professionalism
- Experience: Minimum of 5 years of professional IT Systems experience in a fast-paced environment supporting a hybrid/distributed workforce
- Subject Matter Expertise: Extensive, hands-on experience with the administration and architecture of Jira, Confluence, Google Workspace, and Slack
- SMP Proficiency: Ideal candidates will have experience using SaaS Management Platforms (e.g., Productiv, Lumos, Torii, etc.) to manage a wide catalog of tools
- AI Fluency: Demonstrated interest or experience in using AI tools to increase engineering velocity and automate manual thinking
- IAM: Proficiency in Okta is a significant plus to support IGA (identity governance and administration) and user lifecycle initiatives
- Supportive Mindset: Experience supporting infrastructure and automation teams without needing to own those specific domains
- Versatility: Proven ability to manage and support a wide range of SaaS platforms (30+) beyond the core stack
- Adaptability: You learn fast, are not afraid of technical details, and are motivated to understand every aspect of the products you support
What the job involves
- In this role, you take charge of the technical design, planning, implementation, and performance tuning for critical enterprise application systems
- While you are the primary architect and owner for our core collaboration stack, you are a versatile engineer capable of managing a broad and diverse ecosystem of tools. You lead by example as a technical expert and serve as a mentor to junior systems engineers
- Core Platform Architecture: Act as the primary architect and administrator for our core enterprise platforms: Atlassian suite (Jira & Confluence), Google Workspace, and Slack
- SaaS and AI Enablement: Lead the technical strategy for enterprise-wide SaaS adoption and optimization. You will drive the roadmap for enabling AI-native capabilities across our ecosystem (e.g., Slack AI, Atlassian AI) to streamline workflows, boost employee productivity, and increase organizational velocity
- Ecosystem Management: Administer, configure, and troubleshoot a diverse catalog of 30+ SaaS platforms. You will use SaaS Management Platforms (SMPs) to maintain visibility, optimize licenses, and ensure system health across the entire stack
- AI-Driven Velocity: Act as an early adopter and champion of AI tools to accelerate the transition of ideas into concepts and concepts into executed solutions
- Automation: Support in maintaining and improving user lifecycle workflows (onboarding/offboarding)
- Audits & Optimization: Conduct regular audits of SaaS environments to identify improvements, optimize resource utilization, and enhance security posture
- Documentation: Develop and maintain "source of truth" documentation for supported applications and processes for both internal employees and IT staff
- Mentorship: Provide technical guidance to junior team members, fostering a culture of knowledge sharing and "bar-raising" performance
- As a Senior IT Systems Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
- Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome
- Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better
- Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking
- Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve
- In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's 2024 acquisition of the international employment-of-record (EOR) company Via is a promising sign of it's continued strength.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Founder & Directive)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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