Customer Success Manager, Tiger Data
+ Stock options
Building the new standard for data infrastructure, built on PostgreSQL, designed for the future
Job no longer available
Building the new standard for data infrastructure, built on PostgreSQL, designed for the future
101-200 employees
Job no longer available
+ Stock options
101-200 employees
Company mission
TigerData is the fastest PostgreSQL platform for real-time, analytical, and agentic applications.
Role
Who you are
- 3-5 years of experience in a Customer Success, Onboarding, account/relationship Management, or similar role at a Saas Company
- Experience working with developers tools or technical products is a must
- Experience collaborating with your internal Sales and/or support team to understand client needs and communicate product feedback
- Experience building and maintaining relationships, while working to mitigate churn and drive adoption and renewals
- You excel at collaborating with internal Sales and/or Support teams to understand client needs and effectively communicate product feedback
- Experience using Salesforce, Outreach, and HubSpot is preferred
- You might not be a great fit if:
- You have not worked with a technical product
- You aren't comfortable with a fast-paced, dynamic environment where priorities can shift quickly
- You're not a self-starter who thrives on taking initiative and ownership
- You prefer to work independently and aren't a team player
What the job involves
- As a Customer Success Manager, you will partner with our customers to drive TigerData adoption and retention by engaging customers and advocating on their behalf, as well as demonstrate ongoing value customized for customers’ needs
- This critical function is responsible for onboarding new customers, driving ongoing adoption, and ensuring long-term success and expansion
- You will act as the “face” of TigerData to our customers, with your days spent uncovering new ways to help them do amazing things with technology and continue on their time-series journey
- This is an exciting opportunity to join a fast-growing startup and make a big difference in our customers' success now and in the future
- Drive conversion, feature adoption, retention, and expansion among our most valuable customers by understanding their business needs, defining success criteria, and helping them achieve their goals
- Develop a communication cadence with customers to stay in-the-know about adoption trends, sentiment, and overall account health
- Uncovering opportunities for deeper engagement expansion opportunities
- Motivate customers to act as TigerData advocates (e.g., securing testimonials, case studies, and other references)
- Collaborate closely with cross-functional teams to support trial customers, conversions, and expansion opportunities (e.g., engineering, product, marketing, etc.)
- Act as the voice of the customer to provide actionable feedback to the other teams regarding product and service improvements
- Work with accounts of all sizes, from our largest customers to up-and-coming startups
Application process
- We respond to every applicant
- We review applications fairly and objectively, and shortlist based on relevant skills and experience
- We ensure clear and timely communication throughout your candidate journey
- We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization
Our take
Timescale helps developers and businesses manage and analyze big data sets that power large-scale operations. It offers this through its own open-source time-series SQL database which, unlike many competitors, is built with PostgreSQL.
The product’s broad client applications include finance, logistics, and space. It serves hundreds of customers, with tens of thousands of other organizations using the TimescaleDB platform in the community (including companies like IBM, Microsoft, Pfizer, and Samsung, among others.)
Timescale has also landed substantial funding, becoming a Unicorn back in 2022. This all signifies the value that Timescale's platform provides. The company continues to grow, investing across product, engineering, and R&D, as well as broadening its efforts in serving the Timescale community.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$110m
SERIES C
May 2021
$40m
SERIES B
Total funding: $184.8m
Company benefits
- Flexible PTO & family leave
- Professional development & educational benefits
- Summer Fridays off in August
- Fully remote work from anywhere
- Stock options
- Monthly WiFi stipend
- FSA/Dependent FSA plans
- 401(k) retirement plan
- Premium insurance options for you and your family
Company HQ
Midtown East, New York, NY
Leadership
Ajay Kulkarni
(Co-Founder & CEO)Previous CEO and Co-Founder of computer software company Sensobi, and worked in product at GroupMe/Skyprosoft.
Michael Freedman
(Co-Founder & CTO)Previous Research Assistant at multiple universities, including Berkeley and Stanford University. Co-founded Illuminics Systems, which was later acquired by Neustar. Current Advisor to Blockstack and Professor of Computer Science at Princeton University.
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