Account Executive, Ema
Customer Experience
Universal AI employee
Job no longer available
Universal AI employee
21-100 employees
Job no longer available
21-100 employees
Company mission
To build the next-generation AI technology to empower every employee in the enterprise to be their most creative and productive.
Role
Who you are
- We're looking for an experienced sales professional with a strong background in customer experience (CX) solutions, particularly AI-driven technologies that enhance customer engagement
- With a deep understanding of the market and its real-world applications, you excel in building relationships with senior executives, driving complex sales cycles, and successfully closing high-value deals
- Your expertise lies in lead generation, client engagement, and pipeline management, where you utilize a blend of interpersonal skills, technical acumen, and strategic thinking to deliver tailored CX solutions that meet customer needs
- You thrive in fast-paced environments and enjoy contributing to the growth of a startup
- Experience: 6+ years of outbound sales experience, focusing on closing net new business, and a history of hitting quarterly and yearly sales targets. Proven success in closing quota of $750K or more
- Communication Skills: Excellent written and verbal communication abilities, with experience articulating complex concepts related to customer experience solutions to diverse audiences
- Sales Tools Proficiency: Familiarity with LinkedIn Sales Navigator and Hubspot
- Analytical Mindset: An avid learner of AI and CX technologies who can quickly grasp fundamentals and apply them to business situations. Ability to interpret data and make data-driven decisions to refine sales strategies and improve performance
- Startup Resilience: Resilience and ability to thrive in a dynamic, fast-paced startup environment
What the job involves
- Be Responsible for outbound prospecting, generating new leads, and developing comprehensive strategies to expand the company’s presence within targeted enterprises focused on customer experience solutions
- Build and nurture relationships with key executives, engage in high-level conversations across various industries, and drive new business through creative prospecting and tailored CX sales approaches
- Develop, maintain, and track a robust pipeline of qualified leads, managing accounts through the sales stages and converting prospects into paying customers
- Work closely with internal teams to negotiate pricing, terms, and contracts with clients, ensuring alignment with business goals and successfully closing large-scale CX solution contracts
- Stay up-to-date on market trends, industry dynamics, and customer feedback, ensuring the continued refinement of processes and sales strategies to meet evolving CX needs
Our take
Ema is looking to empower enterprises with universal AI employees. Essentially, these are AI agents built to support the work of other employees by taking on the most repetitive tasks - leaving real people to be more creative and productive.
As the use of automation explodes, businesses need ways to be more efficient and innovative in order to remain competitive. Ema supports this on both ends by taking away the work that can bog down employees and speeding up this work in the process.
Having raised substantial funds, the company is looking to further develop its proprietary tech that powers the AI employees. Ultimately, the agents will be configurable by enterprises so clients can fine-tune them to their needs, and employ them in any role in their organization.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jul 2024
$36m
SERIES A
Mar 2024
$25m
SEED
Total funding: $61m
Company HQ
SoMa, San Francisco, CA
Leadership
Surojit Chatterjee
(CEO)Member of the Board of Directors at Meesho. Former Executive in Residence at Andreessen Horowitz, CPO at Coinbase, Board Member at Olive and VP at Google.
Souvik Sen
(Head of Engineering)Was VP of Engineering at Okta and Engineering Lead (Data and ML, Privacy and Safety) at Google. They also worked as a Principal Research Scientist at Hewlett-Packard Laboratories.
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