Infrastructure Technical Program Manager, Expedia Group
$193.5-220k
OTE
$137.5-192.5k
BASE
Online travel shopping company
Job no longer available
Online travel shopping company
1001+ employees
Job no longer available
$193.5-220k
OTE
$137.5-192.5k
BASE
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- We are looking for an experienced, self-starting Technical Program Manager
- Bachelor's or Master's degree in related field; or Equivalent related professional experience
- 4+ years of Technical Program Management experience in a technology company
- Strong proficiency in tools such as Jira, Confluence, Tableau, and Excel
- High level of initiative and strong bias to action. You are able to find a path and get things done
- Proven record working with cross-organizational teams to drive the completion of new features and/or projects as well as resolve operational issues
- Strong customer advocacy competence
- Demonstrated experience building effective project/program plans and managing development processes, business stakeholders, engineering, and functional teams during execution
- Flexibility in working hours required to meet with global technical groups
- Excellent verbal and written communication skills
- Experience with Agile/SCRUM, Certified Scrum Master or Certified Technical Program Manager credentials preferred
- Should be a self-starter, focused, and detail oriented
- Someone who is pragmatic, and always finding ways to simplify processes
- Experience with IT tools, observability, best practice processes, and/or infrastructure environments is a plus
- Experience in IT infrastructure such as compute, storage, software development, networking, and operating systems a plus
What the job involves
- The Expedia Group ETSP Infrastructure Engineering organization is looking for a high-energy, motivated TPM to drive increasingly complex technical projects requiring coordination
- You will support Infrastructure teams in implementing platform and operational enhancements to increase resiliency and efficiency
- You demonstrate initiative in partnerships with engineering managers to improve team collaboration and to deliver and report upon successful outcomes
- Lead and drive a portfolio of programs within the IT Infrastructure Engineering organization
- Lead all aspects of program management (e.g., quarterly and yearly roadmap planning, overarching strategy and prioritization summation, setting measurable goals, progress tracking, issue resolution, dependency tracking, reporting and program communication)
- Evaluate every feature request, capture detailed business requirements from partners and work closely with engineering managers to translate requirements into user stories for consumption by development and operations teams
- Champion compliance of the Infrastructure teams with Expedia initiatives, and track progress and timelines
- Understands when to apply Agile methodologies vs. traditional methodologies to achieve the best outcome
- Develop project schedules, define timeframes, and prioritize tasks to deliver intended objectives within the agreed timeframes and ensuring that requirements are completed
- Identifies the type of resources required to support a project, and makes recommendations for specific people, technology, partners, etc
- Keeps relevant stakeholders informed of progress toward or changes to task timing that impacts the project schedule
- Proactively manages risk, working with the team to anticipate new risks and leads mitigation planning
- Thinks holistically to identify opportunities around policies/ processes to increase efficiency across organizational boundaries
- Assists with a whole systems approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for
- Creates clear, concise, tailored, and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages)
- Design differentiated technical communications for various internal and external customers based on an understanding of their differing levels of familiarity with technical language, evangelizing program execution/delivery communication
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- 401K Plan
- Health Insurance
- Dental Insurance
- Flexible Spending Account (FSA)
- Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
Company HQ
Interbay, Seattle, WA
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
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