Payment Operations Specialist, Restaurant365
$28.05-$39.26/hour + Equity Option Grant
Restaurant management software
Be an early applicant
Restaurant management software
1001+ employees
Be an early applicant
$28.05-$39.26/hour + Equity Option Grant
1001+ employees
Company mission
To help restaurants increase sales control food costs, and optimize labor.
Role
Who you are
- 2+ years of experience in payment operations, customer support, or related financial services roles
- Familiarity with ACH processing, positive pay systems, and payment onboarding procedures
- Strong organizational skills with attention to detail and a high degree of accuracy
- Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
- Ability to collaborate effectively with internal teams and external partners
- Proficiency with systems such as Salesforce, Monday.com, or similar platforms preferred
What the job involves
- The Payment Operations Specialist is responsible for supporting the day-to-day operations of R365’s AP Payments platform, ensuring timely and accurate payment processing for customers
- This role focuses on resolving payment-related issues, managing funding processes, assisting with positive pay checks, and supporting client onboarding efforts
- The Specialist collaborates closely with internal teams, partners, and customers to ensure a smooth and compliant payment experience
- Customer Payment Support: Resolve customer tickets related to AP Payments funding and settlement issues; guide customers through resolution steps for payment and funding concerns; support clients in managing positive pay checks through R365’s AP Payments accounts
- Payment Operations: Coordinate client funding activities, including the creation of manual ACH credit and debit files; collaborate on weekly stale check credit tasks to meet SLA requirements for client checks
- Client Onboarding Support: Verify and confirm client-provided documentation via designated onboarding tools; coordinate with Fulfillment Team to ensure onboarding readiness and compliance with requirements
- Process & Documentation: Maintain accurate records of payment activities and onboarding processes; contribute to the development and upkeep of departmental procedures and documentation
- Cross Functional Collaboration: Work closely with AP Payments Fulfillment, Vendor Enrollment, and Customer Support teams to ensure consistent and effective payment operations; support continuous improvement efforts to enhance payment workflows and customer experience
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2024, and its $175 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants relied on to keep their heads above water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Fully Covered Health Insurance: R365 provides comprehensive medical, dental, and vision coverage—100% paid for full-time employees.
- Flexible Time Off: Recharge when you need, so you can stay energized and focused.
- 401k with employer math.
- Stock options to purchase equity.
- Health Savings and Flexible Spending Accounts.
- Employee discount programs to lifestyle vendors and servcies.
- Annual learning and development reimbursement.
- Access to LinkedIn Learning.
- Employee recognition and TIP program.
- Fertility guidance and support.
- Online legal solutions.
- Paid parental leave.
- Disability insurance.
- Pet and life insurance.
- Wellness programs.
- Health concierge and support.
- Meditation and mindfulness courses.
- Gym discounts and virtual fitness classes.
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(Co-Founder & CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Co-Founder & Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Co-Founder, Chief Strategist & Board Member)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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