Customer Solutions Engineer, Cloudflare
Bilingual in Spanish and Portuguese
This role is eligible to participate in Cloudflare’s equity plan and ESPP
Web performance and security platform
Be an early applicant
Web performance and security platform
1001+ employees
Be an early applicant
This role is eligible to participate in Cloudflare’s equity plan and ESPP
1001+ employees
Company mission
To help build a better Internet that is bold and ambitious.
Role
Who you are
- We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that
- Fluency in English and Spanish are required. Portuguese fluency is a plus
- 3+ years of prior post-sales customer relationship management
- Deep understanding of how the internet works and the desire to expand that knowledge. For example:
- Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
- Reverse and forward proxies and the applications of both
- Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
- Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3
- Enjoying the adventure of troubleshooting and solving technical problems
- Understanding why Cloudflare plays an increasingly important role on today’s internet
- Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
What the job involves
- Customer Solutions Engineers, Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community
- As a Customer Solutions Engineer working with our Enterprise Latin American customers (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle
- You are a Cloudflare product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent
- Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment
- As a CSE, you strive to understand customer requirements and issues at the molecular level
- No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions
- Fundamentally, you are enamored with how the internet works
- You will work closely with Customer Success Managers (CSMs) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support
- Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer’s needs
- As a critical member of the team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers via 1:1 engagements, and 1:many success events
- From a technical perspective, your primary responsibilities will be to partner with customers to understand their unique perspectives, using empathy to persuade them toward best-practice courses of action and translating complex technical details into clear, business-focused language
- You will take part in content creation and delivery for technical customer workshops, either virtually or in-person
- Provide customers with clear proactive technical guidance and expertise
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- Proactively identify opportunities for expansion for existing customers
- Promote retention and adoption by capturing and communicating gaps in product or features
- Take the lead in presenting solutions, both independently and in collaboration with our sales teams, by identifying and overcoming the specific challenges that stand in the way of a customer's goals
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with over 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
And impressive third-quarter 2025 results show strong momentum, with revenue rising to $562 million from $430 million a year earlier. The company also raised its full-year guidance, underscoring confidence in continued growth. As demand for secure, cloud-based infrastructure keeps growing, Cloudflare's expanding platform and improving efficiency leave it well positioned to capture further gains in a rapidly growing market.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Take-what-you-need vacation: We encourage employees to find a comfortable work-life balance by taking as many days off as they need while still being able to perform their jobs satisfactorily. (We really mean it!)
- Paid maternity & paternity leave: Our global parental leave policy allows up to sixteen paid weeks of bonding leave time for all qualifying new parents.
- Employee benefits: We offer a comprehensive benefits package including healthcare, life insurance, short- and long-term disability, pension plans in accordance with the market practice in our locations.
- Commuter program: We are flexible about where we work and value connecting at the office. Our commuter benefits program is in place to support team members' commute to work via public transportation without the extra cost burden.
- Wellbeing: Global offerings that provide mental health, childcare and family forming support to our employees across our offices.
Company HQ
China Basin, San Francisco, CA
Leadership
Lee Holloway
(Co-Founder & Lead Engineer)Lee began their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(Co-Founder, President & Co-Chair)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(Co-Founder & CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare in 2009, where he has served as CEO ever since.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 217 more jobs at Cloudflare