Reservations & Sales Coordinator, Bob W
+ Employee stock option plan + Quarterly bonus structure tied to performance
Alternative to hotels & short-stay apartments
Job no longer available
Alternative to hotels & short-stay apartments
201-500 employees
Job no longer available
+ Employee stock option plan + Quarterly bonus structure tied to performance
201-500 employees
Company mission
To build a slicker alternative to hotels & short-stay apartments.
Role
Who you are
- Brings prior experience in customer service, hospitality or reservations experience is preferred
- Thrives in a fast-paced environment and can juggle multiple tasks with ease
- Demonstrates a proactive, problem-solving mindset and a keen eye for detail
- Understands how to deliver outstanding guest service that feels both personal and professional
- Preferably is familiar with Mews or other property management systems
- Is collaborative, organised, and enthusiastic about contributing to a strong team culture
- Shows interest in personal and professional growth, and is eager to learn and evolve within the company
- Has excellent communication skills in English (German is a big plus)
What the job involves
- Are you passionate about hospitality and love turning guest enquiries into seamless experiences? As our Reservations & Sales Coordinator, you’ll be the first point of contact for guests and corporate clients, managing reservations and supporting sales across key markets.
- This role is ideal for someone who thrives in a dynamic environment, enjoys multitasking, and delivers 5-star service with every interaction. You’ll play a critical part in ensuring our guests feel welcome from the first message to check-in, while helping drive revenue and build B2B relationships
- Manage offline individual and group reservations from initial inquiry to check-in, ensuring an exceptional guest experience
- Handle amendments, cancellations, invoicing, and payment collection with accuracy and professionalism
- Upsell room categories and additional services to maximise revenue
- Respond to guest queries across multiple platforms (email, phone, chat, OTA channels) with a friendly, brand-aligned tone
- Collaborate with the B2B Sales team to respond to RFPs and support corporate rate agreements
- Load and maintain rates for corporate clients in PMS (Mews) and GDS with the Distribution team
- Generate monthly reporting on B2B sales production for internal stakeholders
- Support the sales team in preparing for events, FAM trips, giveaways, and more
Our take
Bob W is a tech-first hospitality company that operates in very much the same space as AirBnB - offering short- to medium-term stays in serviced accommodation as an alternative to staying in a hotel or a short-term rental. Where it differs is in its attention to quality - its accommodations are carefully screened for the amenities on offer, and unlike AirBnB its user experience is standardised for both hosts and guests with an app that allows for contactless check-in and chat-based customer service.
The AirBnB model has experienced difficulties lately, with decreasing occupancy and returns to hosts as the novelty has worn off and costs have increased to match those of the traditional hotel sector. However, Bob W's focus on the longer stays and higher expectations of business travellers seems to have paid off, as demand for its city stay services are only growing despite the woes of the overall sector.
In 2024, Bob W closed a Series B funding round led by Flashpoint Ventures. It will use this to continue its expansion across Europe, already having a foothold in Helsinki, Tallinn, Madrid and London.
Freddie
Company Specialist at Welcome to the Jungle
Insights
114% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2024
$44.9m
SERIES B
Oct 2022
$23.6m
SERIES A
Total funding: $79.7m
Company benefits
- Quarterly bonus structure tied to performance
- The opportunity to re-invent the world’s largest industry by shaping a young and dynamic tech company with huge growth ambitions
- Unlimited holidays
- Voluntary Health Insurance
- Sports Compensation
- Smart and highly motivated colleagues
- Multicultural, diverse, and highly rewarding work environment
- Free nights at any Bob W location and plenty of opportunities to travel, mixing business with pleasure
- Employee Share Option Plan
Company HQ
Telliskivi, Tallinn, Harju County
Leadership
Niko Karstikko
(Co-Founder & Group CEO)Serial investor and entrepreneur. Was Transition CEO at POLKU, and Co-founder & CEO of SportSettter. Before that was Rapid Repsonse Manager at Barclays.
Sebastian Emberger
(Co-Founder & CSO)Was previously Head of Business Development for KIND Hörgeräte & Co. Before that was COO at Emberger Optik + Hörakustik.
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