Senior Customer Success Architect, Box

• A proactive and self-motivated individual who thrives on driving impact and shaping success
• Over 10 years’ experience in Customer Success, Professional Services, or consulting roles, ideally within the Enterprise Content Management space or or a Business Architect in a consulting firm or on the client side
• Strong technical knowledge of SaaS platforms, including how to integrate them with other technologies
• Skilled in engaging with a range of stakeholders, including senior executives and technical teams
• Experienced in helping customers extract value from content and drive measurable business outcomes
• Exceptional communication and stakeholder management skills with an analytical mindset

Desirable

• Box is on a mission to transform how organisations manage and collaborate on content. To support this vision, we need a skilled and experienced Senior Customer Success Architect to join our EMEA team
• In this role, you’ll work closely our customers who have the largest opportunity to improve health and retention to ensure they gain maximum value from their investment in Box
• You will bridge the gap between customer needs and Box’s Intelligent Content Management (ICM) solutions, driving adoption, retention, and deeper engagement. Sound like you? Let’s talk!
• Work with key customers to understand their business goals and challenges, providing tailored solutions that deliver measurable value
• Build trusted relationships through regular check-ins, on-site visits, and close collaboration
• Help customers maximise their use of Box products and AI platform, ensuring they achieve their strategic objectives
• Advocate for a platform with deeper and wider integrations between Box and customers’ other applications, enabling:
• Faster system integration compared to custom coding, with scalability for future growth
• Seamless connections between content-heavy business processes and critical business systems, allowing content to flow across Box, partner solutions, and customer applications
• Identify opportunities to eliminate manual processes and create efficiencies for customers, enabling them to focus on high-impact work
• Collaborate with internal teams, including Product, Business Consulting, and Partners, to deliver the best outcomes for customers
• Stay informed about industry trends and emerging technologies, sharing insights to position Box as a thought leader
• Serve as a subject matter expert within the EMEA Customer Success team, supporting colleagues with domain knowledge and best practices
• Improvement in Key Customer Health KPIs including percentage increase on Product Adoption, High Value Use Cases, Executive and Operational Engagement, Customer Sentiment, as related to the customers you work with
• Customer retention: maximising renewal value and minimising churn within the customers you work with
• Growth: identification of license expansion and Business Consulting opportunities, making Box a part of each customer’s core architecture, within the customers you work with