Senior Client Delivery Lead, Kraken.tech
Offers equity options scheme
More information about location
End-to-end, AI powered operating system for utilities
Open for applications
End-to-end, AI powered operating system for utilities
1001+ employees
Open for applications
Offers equity options scheme
More information about location
1001+ employees
Company mission
To make a big green dent in the universe by helping utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition.
Role
Who you are
- We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment
- To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation
- You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change
- You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client
- In this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”)
- Strong enterprise client delivery and/or product ownership experience
- Agile delivery experience
- Experience of product management and customer journeys
- Solid understanding of technology and associated trends
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Experience of working with significant complex delivery pipelines for clients
- Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
- Time management and a get-stuff-done attitude
- Consulting experience is a plus
- Fluent English and German
What the job involves
- You will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects
- The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects
- This is either migrating onto our Kraken platform or managing long term technology requirements
- They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs
- The Senior Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability
- They will bring technology, people and processes together to innovate improvements for our clients
- You will also support the client in adapting to ways of working that are aligned to Kraken’s development style
- You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client
- You will be managing the relationship with enterprise client counterparts (often product owners and business owners)
- You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
- Being the knowledge base of how Kraken works and how we deliver Kraken Platform
- Triaging incoming requests and communicating client priorities internally
- Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform
- Supporting the engineering team to deliver product features
- Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have
Application process
- As we are an international organization, we kindly ask you to send us your CV in English
Our take
Kraken is an AI-powered platform for utilities, helping energy, water, and telecom companies automate their operations and improve customer service. Its an end-to-end solution making it easier for utilities to improve and cut costs while also enhancing their service quality.
Its success speaks for itself too, with clients like EDF, Tokyo Gas, and Octopus Energy. With over 60M customer accounts managed across 30 countries, Kraken is making waves by reducing operational costs by 40%, proving its ability to deliver results.
Most recently, the company acquired Jedlix, a leader in smart EV charging. This deal expands Kraken's ability to offer smarter, greener charging solutions and is a sure way for the company to see even more success as it continues to scale globally.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2019
$0.2m
GRANT
Dec 2017
$7.5m
SERIES A
Total funding: $8.6m
Company benefits
- Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
- Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
- Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
- Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks. Weekly on a Friday we all get together (including virtually) for company updates and drinks
- For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
- Team events and activities: Participate in team events and cohesion activities to build stronger connections
- Health Insurance: We’ll provide comprehensive coverage with Alan and access to Alan Mind.
- Transportation: If you cycle to the office we’ll support you by up to €600/year, if you use public transport we'll reimburse 75% of your Navigo pass. If you use both, we'll support you by up to €900/year
- Green energy discount: Enjoy a 32% discount on green energy compared to the regulated tariff
- Year-end gift voucher: Receive a €100 gift voucher at the end of each year
- Gymlib subscription: Get a subscription to Gymlib for access to a wide variety of fitness options
- Meal vouchers: Enjoy €10 Ticket Restaurant cards for meal expenses
- NGO support days: Benefit from three additional RTT days (Reduction of Working Time) to support NGO work, every year
Company HQ
Fitzrovia, London, UK
Leadership
Amir Orad
(CEO)Amir joined Kraken in 2024 as CEO. Prior to this, they were the CEO and Chairman at Sisense for over 8 years. They also worked at NICE Actimize for over 7 years, serving as the CEO for 4.
James Eddison
(Co-Founder & CTO)Experienced CTO having previously served at Tangent Comminutions, Tangent Labs, and Clairpoint.
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