Customer Operations Manager, 1X
More information about location
Office located in Sunnyvale, CA
General purpose androids
Open for applications
General purpose androids
201-500 employees
Open for applications
More information about location
Office located in Sunnyvale, CA
201-500 employees
Company mission
To design androids that work alongside people, to meet the world’s labor demands and build an abundant society.
Role
Who you are
- Proven experience in building and leading a customer operations team in a direct to consumer business
- Strong leadership skills with the ability to scale from managing individual contributors to leading a larger team over time
- Excellent communication and interpersonal skills, with the ability to work collaboratively across departments
- Demonstrated ability to develop and implement customer operations strategies and best practices from the ground up
- Strong problem-solving skills and the ability to handle complex and escalated issues
- Experience in CRM management and process improvement
- Ability to work in a fast-paced, dynamic environment and handle ambiguity with ease
- Hands-on and humble approach, willing to step in and perform individual contributor work as needed
What the job involves
- The Customer Operations Manager will be responsible for building the customer operations function from the ground up, developing processes, implementing best practices, and scaling the team to meet the growing demands of our customer base.
- This role is ideal for a leader who is comfortable managing individual contributors initially, with the vision and capability to scale into managing a larger team as the company grows.
- The right candidate will be hands-on, willing to do individual contributor work when necessary, and capable of building a robust operations framework that ensures smooth order processing, customer support, and service delivery
- Develop and implement a comprehensive customer operations strategy, establishing the foundation for a scalable and efficient operations organization
- Lead and manage a small team of customer operations agents, ensuring high standards of service delivery and customer satisfaction, with the ability to grow into managing a larger team as the company scales
- Establish and oversee processes for order operations, including order processing, invoicing, cancellations, refunds, payment collection, and production assignment
- Be willing to perform individual contributor tasks when needed, such as handling complex customer issues or managing critical operations tasks
- Develop, implement, and maintain the CRM system to ensure accurate tracking and reporting of customer interactions and operations
- Oversee customer support functions, including pre-delivery inquiries, troubleshooting, and managing product returns
- Manage customer agreements, ensure compliance with terms, and implement business controls to monitor and improve operational performance
- Monitor and analyze operations performance data to identify trends, optimize processes, and drive continuous improvement initiatives
- Collaborate with other departments, including sales, service, and engineering, to ensure a cohesive and integrated approach to customer operations
Our take
The field of robotics has advanced massively in the last few years, to the point where androids no longer belong to the realm of science fiction. 1X, formerly known as Halodi Robotics, is developing androids capable of human-like movement and behaviour, to employ in workplaces across the globe.
1X's flagship model, EVE, boasts front and rear optics, wheeled navigation and gripper-hands. The android is strong enough to move shipments but gentle enough to handle fragile items, making it ideal for work in retail storerooms or distribution centers. In addition, it is able to open doors and take elevators, and its AI mind grants it heightened navigation abilities, meaning it is simple to fit into workplaces without making large adjustments.
With significant funding at its back, the company is now looking to scale up its manufacture of EVE androids, as well as accelerate the production of its second-gen bipedal android model NEO which is described as an "intelligent android assistant". Though the adoption of working androids is still in its early stages, 1X has certainly made a splash in the space and may well be one to watch as it takes its place in shaping the future of robotics.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company values
- BE NICE - Collaboration is our driving force. Our team creates an open, trusting environment where everyone can be their most creative
- STAY SMART - A world-changing team needs the brightest minds in every discipline. This is where people come to work, learn, and grow to their full potential
- MAKE HISTORY - Everything we do gets us closer to one ambitious vision: general purpose androids helping people around the globe. We believe what we build today will impact generations
Company HQ
Alviso, San Jose, CA
Articles
Leadership
Bernt Øivind Børnich
(CEO & Robotics Engineer)Has worked as a Senior Development Engineer for Data Respons, Senior Consultant for Inmeta Crayon, and System Developer for Bring Dialogue.
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