Software Engineer, Vivid Seats
$115-150k
Ticket exchange and resale platform
Open for applications
Ticket exchange and resale platform
501-1000 employees
Open for applications
$115-150k
501-1000 employees
Company mission
To empower every fan to get to the live events that shape their most vivid moments and memories.
Role
Who you are
- 4+ years of professional experience building and supporting production software applications, internal platforms, or automation systems
- Strong programming experience in Python or similar languages
- Experience integrating LLM APIs or using AI-assisted development platforms in production workflows
- Proven ability to design and debug web scrapers, browser automation, and data-ingestion pipelines
- Experience with cloud services and distributed systems, preferably AWS
- Strong SQL skills and experience working with relational databases
- Solid understanding of HTTP, HTML/DOM structures, REST APIs, and JSON-based data exchange
- Comfort manipulating data, reverse-engineering workflows, and adapting to frequently changing external systems
- Familiarity with cron jobs, message queues, and event-driven architecture
- Experience with browser automation frameworks or anti-bot mitigation strategies and automating email-based workflows is preferred
- Strong written and verbal communication skills with the ability to explain technical tradeoffs to both technical and non-technical stakeholders
- A self-directed, detail-oriented mindset and comfort operating with autonomy in fast-moving environments
- A proactive mindset toward embracing, experimenting with, and integrating AI tools to drive efficiency, elevate engineering output, and support innovation
- We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification
What the job involves
- As a Software Engineer, you'll join a highly specialized internal team focused on building the systems that power how we source, process, and manage ticket supply across the live events ecosystem
- This is an opportunity to help shape the internal tooling, automation frameworks, and operational systems that support high-volume workflows and data-driven decision making across the business
- Build and maintain systems that collect, normalize, and analyze inventory and pricing data from digital marketplaces and ticketing platforms
- Design and implement scalable web scraping and browser automation solutions
- Develop backend services and internal tools that support inventory workflows, ticket fulfillment, and operational automation
- Create automated pipelines to ingest, validate, monitor, and store large volumes of structured and semi-structured data
- Build workflows to parse and process ticket transfer emails, links, and related artifacts
- Continuously iterate through prototyping, testing, and rebuilding based on real-world outcomes rather than rigid specifications
- Partner closely with operations, data, and engineering teams to align tooling with business needs and technical standards
- Help establish lightweight architectural patterns and scalable frameworks for internal automation systems
- Use AI-assisted development tools, LLMs, and automation platforms to accelerate experimentation, debugging, and software delivery
- Deliver pragmatic, maintainable solutions that prioritize business impact, speed, and adaptability
- 30 Days in
- Complete new hire orientation, gaining the resources you need to be successful
- Learn how ticket marketplaces operate and how your systems and automation work will support internal business operations
- Acclimate to team and company norms, business objectives, and Vivid Seats values
- Build a working understanding of the existing tools, workflows, tech stack, and operational processes supporting the department
- 90 Days In
- Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiency
- Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives
- Develop and deploy new automation workflows, ingestion pipelines, and internal tooling enhancements
- Partner with operational stakeholders to identify automation opportunities and iteratively deliver impactful solutions
- Leverage AI-assisted development workflows to improve iteration speed, debugging, and experimentation
- 180 Days In
- Apply methods to execute individual tasks that positively impact the team
- Play an active role in continued learnings to advance skill sets necessary for team goals
- Operate with end-to-end ownership across the team’s internal applications, automation systems, and operational tooling
- Independently design and deliver solutions for new automation and workflow challenges in a rapidly evolving environment
- Continue advancing expertise in AI-assisted development, automation tooling, and cloud-native engineering practices
Our take
Founded in 2001, Vivid Seats is one of the leading online ticket marketplaces. The event tickets market is one of the biggest out there, expected to reach almost $85 billion by 2027, and the company has secured its place within it with partnerships with big players like ESPN, RollingStone, and the NBA.
The company's strategy has so far been based on massive public exposure through heavy spending on digital advertising, which has brought it great success to date. Its connects millions of buyers with thousands of ticket sellers each year, covering hundreds of thousands of different events.
Vivid Seats boasts high revenues and sustained growth, and went public in 2021. Following its listing on the NASDAQ, the company has been focusing on expanding operations and broadening its tech capabilities. A recent development is the company's Vivid Picks app, which combines live event and gaming experiences to target changing trends in the events ticket space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2014
$5.2m
SERIES A
Mar 2012
$3.9m
ANGEL
Total funding: $9.7m
Company benefits
- The Basics: We’ve got you covered with a variety of health, dental and vision packages to meet your needs: BCBS PPO, HSA and HMO plans, mental health and telehealth programs.
- Your Future: We care about what’s ahead for you. From competitive retirement and savings programs, to continuing education opportunities, and rewarding performance incentives, our goal is to grow your future in meaningful and sustainable ways.
- Recharge: We know employees who refresh, restore, and take time for life’s significant moments enjoy their work and are more productive. PTO, mental health days, and maternity/paternity policies give you the flexibility to make the most of your planned time off.
- Winning Together: We celebrate wins and stay connected as a team. Our teams are recognized in company-wide town-halls, hackathons, and product demos and enjoy in-office happy hours, holiday and summer events, and company sponsored sports leagues and competitions.
- Health = Happy: We are committed to a healthy lifestyle. We cover gym membership fees, host wellness weeks, provide plenty of nutritious snacks, cater smart choice lunches, provide access to on-site treadmill desks, bike storage, fitness classes, and inspiring office spaces where mindfulness can thrive.
- Convenient: We make work a little easier, providing hybrid working arrangements at accessible office locations. When you are in the office, you’ll have the tools (company provided laptops, monitors, software), room for ideas (open floorplan with plenty of meeting rooms, quiet areas, and whiteboards), and coffee. We’re talking good coffee.
Company HQ
West Loop Gate, Chicago, IL
Leadership
Stan Chia
(CEO)Board Director at 1871, and Board Member at the Georgia Institute of Technology. Former COO of GrubHub.
Salary benchmarks
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