Customer Success Manager, Workday
Paradox
$90.3-160.4k
More information about location
Enterprise AI platform for managing HR, finance & IT
Posted today
Enterprise AI platform for managing HR, finance & IT
1001+ employees
Posted today
$90.3-160.4k
More information about location
1001+ employees
Company mission
To leverage the power of AI to elevate humans and supercharge work, moving business forever forward.
Role
Who you are
- 5+ years of experience in customer success or account management roles or demonstration of equivalent experience
- 5+ years of experience supporting or implementing SaaS solutions
- Technical understanding of complex software ecosystems within large multinational corporations
- Experience educating clients on products and providing ongoing training to users
- Comfortable working with a cross-functional team and clients across different time zones
- Experience with franchise business models, multi-unit operations, or distributed employer environments
- Functional domain expertise with HR/recruiting software experience or demonstration of equivalent experience with Paradox solutions
- Familiarity with integrations or operational dependencies involving payroll, HCM, background-check, assessment, or onboarding platforms
- Proven track record to collaborate and build strong relationships with customers especially at the executive level
- Demonstrated ability to engage across corporate functions (Sales, Services and Product Management)
- Account management / adoption planning experience preferred
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars
- Excellent organization, time management, data analysis, and communication skills
- Ability to travel up to 30%
What the job involves
- The Franchise Customer Success team partners with a diverse portfolio of high-volume, distributed employers, including large global brands and franchise operators across restaurant, retail, hospitality, convenience, and service industries. We help customers deliver scalable, consistent, and localized hiring experiences across corporate, regional, franchisee, and location-level teams
- As a Client Success Manager on the Franchise team, this role is responsible for partnering and building strategic partnerships with a portfolio of franchise and high-volume hiring customers. You will help customers achieve measurable business outcomes across onboarding, adoption, optimization, support coordination, renewals, and expansion
- O Partner with franchise, multi-unit, and high-volume hiring customers to develop success plans that align Paradox capabilities with business priorities such as hiring speed, candidate conversion, application completion, manager efficiency, and hiring-process consistency
- O Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectives
- O Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management
- O Provide troubleshooting and product support to quickly resolve any open issues identified
- O Proactively monitor clients’ success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points
- O Provide deep product expertise and serve as the subject matter expert for platform use and support
- O Work collaboratively with dispersed teams and clients to drive ongoing product innovations and deliver new solutions for clients
- O Provide additional implementation support, as needed
- O Develop and nurture relationships with clients and users within client organizations
- O May lead working teams to support client onboarding, training, and ongoing support
- O Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunities
- O May provide functional and technical mentorship to junior Client Success team members
Our take
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
The company has also grown through acquisitions and partnerships to broaden its capabilities. Most recently, in 2025 it purchases Sana, an AI-driven enterprise knowledge and learning platform, to create a "new front door for work". This acquisition allows Workday to integrate Sana's AI-powered search, agents, and learning capabilities with its own data and workflows, allowing employees to access information, automate tasks, and complete their day entirely within Workday.
Through a combination of strategic acquisitions and in-house development, Workday has built a comprehensive suite of HR, financial, and enterprise tools. By focusing on innovation and AI-driven workflows, the company continues to push productivity and decision-making for organizations worldwide. Building on this track record, Workday is very much positioned for even more growth, reinforcing its status as a leader in shaping the future of work.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Company HQ
Pleasanton, CA
Leadership
Aneel Bhusri
(Co-Founder & CEO)Annel began their career at Morgan Stanley as a Corporate Finance Analyst. They then spent nearly 6 years at PeopleSoft as a Senior VP before co-founding Workday in 2005.
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