Vice President of Brand & Community, Pindrop

• You know how to build meaningful brand experiences that resonate with enterprise audiences
• You combine storytelling and data to build lasting customer relationships
• You excel at connecting insights to action—translating the voice of the customer into measurable programs
• You’re a confident communicator and cross-functional collaborator, comfortable leading through influence
• You’re passionate about innovation and believe AI can enhance—not replace—the human connection in marketing
• 15+ years’ experience in brand, customer, or field marketing in enterprise SaaS or technology organizations
• Demonstrated success managing brand strategy, creative development, and customer engagement programs at scale
• Experience collaborating with executives and customer advocates to develop thought leadership and case studies
• Deep understanding of brand metrics, NPS, and customer advocacy performance measurement
• Expertise with marketing automation, CRM, and data visualization tools (e.g., Salesforce, Marketo, Tableau, Sprout Social)

Desirable

• As the Brand and Customer Marketing Leader, you’ll elevate Pindrop’s market presence and customer engagement, integrating storytelling, advocacy, and data-driven programs that deepen loyalty and fuel growth. You will:
• Define and lead Pindrop’s global brand and customer marketing vision to strengthen awareness, trust, and advocacy across target markets
• Oversee brand architecture, positioning and creative direction across all owned, earned, and paid channels to ensure consistency and differentiation
• Lead customer advocacy programs, including customer advisory boards, reference initiatives, case studies, and success storytelling
• Develop and scale customer engagement programs that highlight innovation and measurable impact, partnering with Customer Success, Sales, and Product, research & Engineering
• Drive content strategy and agendas for customer conferences, executive summits, and experiential activations that reinforce the brand and generate measurable engagement
• Collaborate with Growth and Product Marketing to integrate brand and customer insights into campaigns and GTM initiatives
• Manage agency and vendor relationships to deliver compelling creative, digital, and experiential brand assets
• Establish measurement frameworks and AI-powered dashboards to assess brand perception, engagement, and customer health metrics
• Oversee the customer marketing budget, prioritize investment areas, and communicate ROI transparently to leadership
• Champion diversity, inclusion, and ethical storytelling in all brand and customer initiatives, ensuring authenticity, representation, and alignment with Pindrop’s values
• Within 30 days, you’ll
• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Meet with your cross-functional stakeholders across marketing, sales, product, and analytics teams
• Dive into our current events strategy, programs, technology stack, and analytics tools
• Within 60 days, you’ll
• Audit and analyze past event performance and customer engagement data; begin planning for upcoming events using AI-powered platforms
• Develop and propose recommendations for event and customer marketing strategy, emphasizing opportunities to leverage AI and data insights
• Build foundational relationships with your team and broader company leaders
• Within 90 days, you’ll
• Launch a new high-impact event or customer marketing initiative that applies AI-driven personalization, predictive analytics, or innovative data tools
• Deliver the first round of performance reporting dashboards and optimization recommendations
• Drive alignment on future customer marketing programs, lead cross-functional event teams, and share best practices in AI-augmented marketing
• Teach us something new