Principal Experience Designer, Aledade
+ Stock Options
Primary care centers and services
Job no longer available
Primary care centers and services
1001+ employees
Job no longer available
+ Stock Options
1001+ employees
Company mission
To create a better health care system for patients, for doctors and for society.
Role
Who you are
- 10+ years of professional experience in product and interaction design – designing and prototyping end-to-end digital experiences with cross-functional teams working in iterative environments
- Demonstrated experience and skill in leading, facilitating, & executing complex, iterative design workstreams that span digital and non-digital touchpoints with diverse stakeholders of varying degrees of familiarity with design
- Proven experience crafting and managing a roadmap of design projects across multiple, related domains, managing multiple projects simultaneously and meeting deadlines effectively
- Able to coordinate the work of more junior designers, helping them develop while still meeting design timelines
- Experience facilitating design critiques and design review forums for your and other designers’ work
- Superb communication skills and proven storytelling ability – can clearly articulate the what, why, and how of their approaches and tailor a message to the audience
- Fluency and skill with a variety of design related tools (e.g., Figma, Miro, etc.)
Desirable
- Experience leading the delivery of design for software in-house, including usage of engineering ticketing systems such as Jira
- Experience contributing to and/or using design system components
- Excellent facilitation and negotiation skills, especially in an environment working alongside engineers and product managers
- Experience working in complex and or highly regulated industries such as healthcare
- Service design experience that includes mapping, understanding, and improving complex internal and external user journeys
- Exposure to or experience with gathering qualitative feedback on designs
- Experience facilitating workshops or design sprints
- Experience with common product prioritization and project management methods
What the job involves
- The Principal Experience Designer is a key member of the Experience Design and Research (XDR) team at Aledade
- Our multidisciplinary XDR team accelerates the ability of primary care practices to improve health outcomes for their patients by equipping them with thoughtfully crafted technology
- We ensure that the design of Aledade products & services consider the needs of clinicians, practice staff, internal Aledade teams, and patients, fitting within their existing environments and workflows
- As a Principal Experience Designer, you will play a critical role in crafting experiences for our practices and their patients that simplify the inherent complexity of value-based care
- Your work will be guided by our core values of community, joy, evidence-based experiences, inclusive design, sustainability, and exploration
- As a Principal Experience Designer, you will focus on how broad offerings or complex arrangements of features, products, and services roll up into the overall product experience
- Your work guides a large cross-disciplinary team to influence the decisions of a product area
- This is an Individual Contributor role where you will be expected to help coordinate and guide the work of more junior designers
- You will play a key role in helping to scale and operate the design team in addition to leveraging your design craft
- This role will not have people management duties but has the potential to do so in the future
- Drive design for a group of designers that spans multiple sub-teams, focused on interconnected points between products, or novel approaches to customer interaction with our products/services
- Partner with other Design, Product, and Technical leads to anticipate customer challenges that need to be addressed through design, skillfully building consensus and engaging in dialogue to prioritize work in your area
- Negotiate design trade-offs with cross functional leads so that customer impact can be considered alongside business and technical implications
- Participate in driving team-wide experience metrics, helping to distill what is important for Design, Product, and other partner teams to understand
- You may curate dashboards, ad-hoc data reports, or visualizations of metrics to help teams align around problem and solution opportunities
- Articulate a design vision beyond the roadmap, anticipating areas of opportunity and overlap grounded in your deep domain and customer expertise
- The articulation is actionable and results in teams taking action
- Serve as a point of contact and escalation for feedback between teams, ensuring adequate cadence, scope, coverage, and outcomes
- You proactively identify gaps and areas of friction and work to address them
Our take
The US primary care system suffers from a 'chronic lack of adequate support'. Aledade is a company set out to improve this by assisting independent physician practices from reducing costs to data integration support.
The company prides itself on stats of 1.7 million patients across 37+ states since its founding in 2014. A recent acquisition of Curia, (a leader in value-based care analytics using practical applications of AI to optimize the targeting of patient care and engagement programs) is also bringing the company to the modern world, enhancing its data understanding capabilities and challenging others in its sector with this advancement.
Aledade has won several awards over the years and is now considered the largest network of independent primary care in the country. Alongside this, the company is valued in the billions of dollars with many successful funding rounds. With the company consistently expanding and enhancing its technology it has become a pillar in the industry and therefore a very exciting company to keep an eye on.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Jun 2023
$260m
SERIES F
Jun 2022
$123m
SERIES E
Total funding: $680.6m
Company benefits
- Flexible work schedule and the ability to work remotely
- 12 weeks paid Parental Leave for all new parents
- Robust time off plan (21 days of PTO in your first year!)
- Employees receive a 6-week fully paid sabbatical upon completion of each six-year period of continuous employment
- Generous Nationwide PPO Medical, Dental and Vision Plans
- 401(k) with up to 4% match
- Company stock options
- 168 PTO hours in your first year
- 12 weeks paid parental leave for all new parents
- Slack channels for personal interests, fantasy football leagues, and much more
- Board games to encourage camaraderie between colleagues at HQ
- In-person and virtual retreats and gatherings
- Educational assistance programs
- Manager-focused training curriculum
- LinkedIn Learning
Company HQ
Bethesda, MD
Leadership
Farzad Mostashari
(CEO)A large background in the healthcare sector previously worked as National Coordinator for Health Information Technology at the US Department of Health and Human Services.
Matt Kendall
(President)Previously worked as the Director of the Office of Provider Adoption Support at the Office of the National Coordinator for Health Information Technology alongside other roles in management and operations in the healthcare sector.
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