IT Services Technician, xAI

• The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service
• High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred
• 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply)
• Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP)
• Strong communication and customer service skills to assist non-technical users effectively
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment
• CompTIA A+, Network+, or similar certifications are a plus but not required
• Ability work after hours and graveyard shifts
• Work ethic and strong prioritization skills are important
• All employees are expected to have strong communication skills
• They should be able to concisely and accurately share knowledge with their teammates

Desirable

• We are seeking a motivated and detail-oriented IT Services Technician (Level 1) to join our dynamic IT team
• This role is responsible for providing first-line technical support to our Tutors Space, resolving basic IT issues,onboardings and escalating complex problems to specialist teams in various IT disciplines
• Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues
• Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions
• Assist users with software installations, account setups, and password resets
• Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation
• Escalate unresolved issues to Level 2 or specialized teams with detailed documentation
• Maintain and update IT knowledge base articles and self-service wikis for common issues
• Perform routine maintenance tasks, such as software updates and system backups, as directed
• Assist with onboarding new employees, including setting up workstations and accounts
• Adhere to company IT policies, procedures, and security protocols
• Provide new hire onboarding and offboarding service support
• All employees are expected to be hands-on and to contribute directly to the company’s mission
• Leadership is given to those who show initiative and consistently deliver excellence