Senior Customer Success Manager, SEON
+ Employee stock ownership plan
Online fraud prevention platform
Open for applications
Online fraud prevention platform
201-500 employees
Open for applications
+ Employee stock ownership plan
201-500 employees
Company mission
To help online businesses reduce the cost, time, and challenges faced due to fraud.
Role
Who you are
- 2-3 years of experience in customer success, account management, or a similar customer-facing role
- You must have experience working within a Fraud industry
- Exceptional communication and interpersonal skills, with excellent verbal and written abilities
- Strong organisational skills, especially as it relates to tracking within a CRM tool (HubSpot, Salesforce, etc.)
- Proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals
- A positive and collaborative attitude, with a strong focus on teamwork and customer satisfaction
What the job involves
- Are you a champion Senior Customer Success Manager? Help us boost the SEON rocketship as we assemble our super team of fraud-fighting heroes.
- As the name suggests, our team is all about customer success. We strive to make our customer lives as easy as possible and guide them through the use of our anti-fraud tools, from onboarding to setting up risk rules, from optimisation to sharing their feedback with developers.
- It’s a fascinating, cooperative position where we regularly interact with Sales, Engineering, Product, Onboarding and Support
- We're in for a crazy ride, and that's why we need bold and talented individuals who will own these key areas.
- Who will make an impact on the Front Office field - ultimately, these translate not only to a business bottom line but to making the internet a safer space for everyone - whether business or consumer
- Manage a diverse portfolio of customers across various industries and geographies, addressing client requests and issues while providing assistance with industry-related questions
- Conduct QBRs with customers to showcase the value of our solutions, discuss strategic goals, and ensure alignment on future initiatives. These reviews are essential for maintaining strong customer relationships and driving continuous value
- Collaborate with the account management team to drive revenue growth, focusing on increasing Net Dollar Retention through effective upsell and cross-sell strategies
- Proactively inform customers about product enhancements and new features and collect customer feedback to provide valuable insights to the product team and internal stakeholders
- Support the Head of Customer Success in initiatives aimed at optimising customer success workflows, ensuring a more effective and scalable approach to customer management
- Demonstrate a proactive attitude and willingness to take on necessary tasks, understanding the dynamic and fast-paced nature of a software startup
- Identify any risks to customer health, proactively mitigate potential issues, and escalate concerns when necessary to protect the customer base from churn
Salary benchmarks
Our take
SEON is an online fraud prevention platform designed to assist businesses in combating fraud and minimising risks related to online transactions. The platform stands out by offering a seamless integration process, allowing businesses to quickly implement its tools and solutions.
By leveraging a combination of technologies, data sources, and machine learning algorithms, SEON ensures real-time detection and prevention of fraudulent activities. Its effectiveness and reliability have earned the trust of prominent global brands such as Afterpay, Patreon, KLM, and Pokerstars.
With a strong focus on providing efficient and adaptable fraud prevention, SEON continues to innovate and evolve its offerings, helping businesses across various industries safeguard themselves and their customers from the ever-evolving threat of online fraud.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Apr 2022
$90.7m
SERIES B
Mar 2021
$12m
SERIES A
Total funding: $104.6m
Company benefits
- Employee stock ownership plan (ESOP)
- Hybrid working environment (2-3 days in the office per week)
- Flexible core hours
- Generous Holiday allowance & 3 additional wellness days
- Access to significant opportunities for learning and development
- Private health insurance including dependants (inc. employee assistance & mental health support)
- Complimentary weekly language courses
- Enhanced Maternity Leave and 4 weeks Paternity Leave
- Monthly company breakfast and weekly Lunch allowance
- 'Work from anywhere' 60-day remote work
- Annual Tech Budget
Company values
- Open
- Purposeful
- Synergy
Company HQ
East Cesar Chavez, Austin, TX
Articles
Leadership
Tamas Kadar
(CEO)Graduated from the Corvinus University of Budapest with a BSc in ICT Business Analyst. Is currently a Council Member and Contributor on the Forbes Technology Council.
Bence Jendruszak
(COO)Graduated from the EBS Business School with a degree in General Management. Previously worked as a Controlling Intern at HILTI and as a Junior Consultant at HyperTeam.
Share this job
View 8 more jobs at SEON