Chief Data Officer, Trustly
Secure online banking payments
Be an early applicant
Secure online banking payments
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To make online bank payments convenient for everyone by connecting consumers and merchants through the bank account, the hub of people’s financial life.
Role
Who you are
- 15+ years of progressive experience in data engineering, data science, analytics, or a closely related technical discipline, with at least 5 years in a senior leadership role
- Demonstrated success building and scaling data platforms and teams in high-growth, data-intensive technology or financial services environments
- Deep expertise in modern data architecture: cloud data warehouses (Snowflake, BigQuery, Redshift), data lakes, streaming platforms (Kafka, Flink), and orchestration frameworks
- Hands-on understanding of machine learning and AI methodologies, with experience overseeing applied ML programs in production at scale
- Strong command of data governance, data quality, and regulatory compliance requirements relevant to financial services and global data privacy law (GDPR, CCPA)
- Track record of translating complex data strategy into business outcomes, with the communication skills to influence C-suite and Board-level audiences
- Experience managing geographically distributed, cross-functional data teams in a global organization
- Prior CDO, VP of Data, or equivalent executive title at a technology company, payments platform, or regulated fintech
- Experience in payments, open banking, financial services, or another highly regulated, data-rich industry
- Familiarity with transaction-level payment data, fraud modeling, credit risk scoring, or consumer behavioral analytics in a financial context
- Proven experience building or scaling ML platforms and MLOps infrastructure for production model deployment and monitoring
- Experience with generative AI and large language model deployment in an enterprise context
- Advanced degree (M.S. or Ph.D.) in Computer Science, Statistics, Mathematics, or a related quantitative field, or equivalent practical experience
- Experience with pre-IPO data program build-out and supporting data-related due diligence
What the job involves
- Reporting directly to the Global CTO, the Chief Data Officer (CDO) will serve as Trustly’s most senior data executive, responsible for the strategy, architecture, and execution of the company’s global data program
- This is a broad, high-impact mandate: you will own the data platform that underpins our products and operations, the datasets that drive business decisions, the analytics capabilities that serve our internal and external stakeholders, and the machine learning and artificial intelligence initiatives that will define Trustly’s competitive edge in the years ahead
- You will be a key member of the extended C-suite, partnering with the CTO, CPO, CFO, and business leaders across the company to turn data into product, revenue, and risk advantage
- You will set the vision for how Trustly thinks about data as a first-class asset, while building and leading the engineering, science, and analytics teams to deliver on that vision at scale
- Global Data Platform & Infrastructure
- Define and execute the strategy for Trustly’s global data platform, including data lakehouse architecture, streaming and batch pipelines, data cataloging, observability, and correctness
- Own the end-to-end data engineering function, ensuring reliable, scalable, and cost-efficient data infrastructure that serves product, analytics, risk, and compliance use cases across all geographies
- Drive the evolution of Trustly’s data stack, making deliberate build-vs.-buy decisions and managing a best-in-class ecosystem of data tools and vendors
- Establish and enforce data standards, taxonomy, and governance frameworks that enable self-service access without sacrificing data quality or integrity
- Partner with Engineering and Infrastructure teams to ensure the data platform meets the availability, security, and regulatory requirements of a globally operating payments company
- Data Strategy & Key Datasets
- Identify, develop, and steward Trustly’s highest-value proprietary datasets, including transaction-level payment data, bank account intelligence, consumer behavioral signals, and merchant performance data
- Define a long-term data strategy that turns Trustly’s unique data assets into durable competitive advantages - for risk management, product differentiation, and potential new revenue streams
- Oversee data governance, data lineage, and master data management programs, ensuring a single source of truth across the organization
- Champion data quality and reliability as foundational standards, implementing frameworks that ensure confidence in data used for business-critical decisions
- Collaborate with Legal, Compliance, and Privacy teams to ensure responsible and lawful use of data across all jurisdictions, including under GDPR, CCPA, and relevant open banking data regulations
- Analytics & Business Intelligence
- Build and lead a world-class analytics function that delivers actionable insight to business stakeholders across Product, Finance, Risk, Operations, Sales, and the C-suite
- Establish a self-service analytics culture, enabling non-technical teams to access, explore, and act on data confidently and safely
- Own the development of key performance metrics, executive dashboards, and board-level reporting, ensuring data is accessible, accurate, and impactful at every level of the organization
- Partner with merchant-facing teams to develop external analytics products and insights that deepen Trustly’s value proposition with key partners and enterprise clients
- Machine Learning & Artificial Intelligence
- Lead Trustly’s machine learning and AI program, setting the technical vision and organizational structure for applied ML across fraud detection, risk scoring, payment success optimization, personalization, and operational automation
- Build and grow a team of machine learning engineers and data scientists, establishing rigorous practices for model development, validation, deployment, and monitoring
- Drive the responsible adoption of generative AI and large language models where they can create meaningful productivity or product value, with appropriate governance and oversight
- Define and maintain Trustly’s AI ethics and model risk management framework, ensuring fairness, explainability, and regulatory compliance across all deployed models
- Stay current with the rapidly evolving AI/ML landscape and translate emerging capabilities into concrete business opportunities for Trustly
- Leadership & Cross-Functional Partnership
- Recruit, develop, and lead a high-performing, global team of data engineers, analytics engineers, data scientists, ML engineers, and BI analysts
- Foster a data-driven culture across Trustly, partnering with senior leaders to raise the overall level of data literacy and analytical rigor in decision-making
- Represent Trustly’s data capabilities externally with partners, regulators, and the broader industry, where relevant
- Contribute to the broader technology leadership team, collaborating with the CTO and peer executives on cross-cutting strategy and resource allocation
Our take
Trustly is a fintech platform that makes accepting bank transfers for merchants a simple experience, just like taking card payments. Founded in 2008, the company has grown from just three people to operate offices across Europe and the Americas.
Trustly is a customer of banks, while its customers are merchants who are charged a transaction fee when they receive payments. Thousands of merchants use Trustly, including global players likes Facebook, AT&T, Alibaba, PayPal and TransferWise.
Whilst not a common payment method in certain countries (like the UK), people in many others prefer to pay via bank transfer - so there is a real need for what Trustly is offering. The company has made significant expansion progress, secured some highly advantageous partnerships and acquired SlimPay in 2024 - all suggesting a bright future ahead.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2023
$56.1m
GROWTH EQUITY VC
Nov 2014
$27.2m
LATE VC
Total funding: $83.3m
Company benefits
- Free breakfast every morning and catered dinner if you need to work late. And happy hour every Friday to celebrate the week
- Each employee gets a generous health allowance, and Trustly Sports Club keeps us active together
- Each month, our teams go on fun outings. Which we’d probably do anyway, even if Trustly didn’t foot the bill!
Company HQ
Vasastan, Stockholm, Stockholm County
Leadership
Carl Wilsson
(Co-Founder & CEO)Obtained a degree in Economics at Stockholm School of Economics before founding Trustly in 2008. Since September 2016, they are the VP of Business Development of Trustly Group AB.
Lukas Gratte
(Co-Founder)Obtained a degree in International Economy at Harvard University, a Master's degree in Engineering physics at KTH Royal Institute of Technology, a second Master's degree in Business Administration and Economics at Stockholm University and co-founded Redbet in 2002.
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