Account Manager, Amboss

• 2–5 years in account management, customer success, or relationship-based sales
• Exceptional communication and client-facing skills, comfortable engaging with everyone from the purchasing department to hospital leadership
• Detail-oriented and data-driven — you know how to spot usage gaps or risks
• Strong motivation to work at a mission-oriented healthtech company
• CRM experience (HubSpot preferred) and comfort with Google Workspace tools

Desirable

• We're looking for a proactive and relationship-driven Account Manager to oversee and expand our partnerships with existing residency programs and hospitals
• In this role, you’ll ensure customer satisfaction, renew contracts, and uncover new opportunities to grow our impact in medical education
• If you're excited about nurturing long-term relationships, solving problems, and being a trusted partner to the institutions that train the next generation of physicians — we want to meet you
• As the primary point of contact for our customers, you’ll build long-term partnerships, develop tailored solutions, and ensure contract renewals and the ongoing growth of our customer relationships
• You’ll work closely with our Sales Team, taking ownership of your accounts and driving renewals, up- and cross-sell activities
• Own post-sale relationships with residency programs, hospitals, and academic partners
• Drive renewals, ensure product engagement, and identify upsell opportunities
• Act as the primary point of contact, building trust and rapport with GME and hospital leaders, faculty, and administrators
• Build strong relationships with decision-makers at all levels to foster advocacy and referrals
• Collaborate cross-functionally with Customer Support, Marketing, and Product to address client needs
• Track account health and usage data to proactively mitigate churn
• Represent AMBOSS at conferences and events as a trusted partner