Technical Account Manager, DeepIntent
$90-105k
Plus performance based bonus or commission
Healthcare advertising platform
Be an early applicant
Healthcare advertising platform
201-500 employees
Be an early applicant
$90-105k
Plus performance based bonus or commission
201-500 employees
Company mission
To measurably improve the lives of patients through innovation at the heart of advertising technology and healthcare.
Role
Who you are
- 2+ years of experience in Campaign Management, Account Management and/or Customer Success role within the Ad Tech or Digital Media space working with advertisers and agencies
- Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
- You have a passion for digital and a keen understanding of the digital advertising landscape - experience in healthcare is a plus!
- You are excited about the opportunity to work in a rapidly-growing business which adapts quickly based upon your insights
- You are detail oriented and organized with experience managing multiple projects and accounts
- You have prior programmatic trading experience within an agency or 3rd party trade desk
- Strong verbal and written communication skills
- Proven track record of success owning customer relationships, hands-on experience in a DSP, prior ownership of client meetings, QBRs, product training, data analysis, and strategic business reviews
What the job involves
- We are currently seeking an experienced Technical Account Manager (TAM) to join our Platform Operations team based in NYC
- The TAM will have programmatic trading experience in a client-facing capacity and be responsible for supporting our Self-Service clients, providing them hands-on support to onboard, launch and optimize campaigns within DeepIntent’s Healthcare DSP
- Our TAMs work with agency clients to deeply understand their business goals with a focus on achieving success using DeepIntent’s solutions
- Ownership of all post-sale client communication, managing day-to-day operations and account oversight for our Self-Service clients and performing initial troubleshooting of customer issues
- Develop expert-level knowledge of the DeepIntent marketing platform with the ability to train and guide clients to ensure the success of their campaigns
- Maintain up-to-date information on all accounts and campaigns in our CRM, creating transparency across the business
- Develop and grow strong relationships with clients through exceptional client service, proactive insights and critical analysis
- Manage pacing and delivery, identifying the opportunity for campaign optimizations based on each client’s success metrics
- Manage the onboarding process for all new accounts including the development and training of all DeepIntent’s solutions
- Work closely with Sales and other internal counterparts to identify growth opportunities and strategic recommendations for all accounts
- Work with the Engineering & Product teams to continue improving the platform and DeepIntent’s offerings by sharing client feedback and your own insights
- Develop best practices within the Operations organization through internal collaboration
- Stay current with best practices, strategies, and industry standards related to digital marketing
- Oversee all billing and account reconciliation for assigned Self-Service accounts
Our take
Pharma companies have been slower to adopt programmatic advertising due to unique targeting and regulatory challenges. This has hindered their ability to effectively communicate their wellness services and engage the right audiences. DeepIntent was founded to address this gap with technology that enables better communication and more targeted advertising.
The platform is developing a marketplace that integrates offline health data with online identity, creating a privacy-safe environment for media buyers and sellers. This allows pharma companies to connect with target audiences while meeting regulatory standards and making their advertising more efficient.
DeepIntent has a number of awards to its name, including recognition for its HealthFirst Vaccine Audiences solution, which was named one of 2024's most innovative products by PM360. With this and continuing growth, the company is well-positioned to lead in health advertising for years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Company benefits
- 401(K) Matching: Our 401(k) program includes a 4% company match
- Referral Bonuses: Since great people know great people, we offer referral bonuses up to $5,000
- Generous Benefits: Our top-notch healthcare benefits include free dental and vision
- Pet Insurance: With Fetch, our top-notch health insurance also extends to your pets
- Parental Leave: We offer up to 16 weeks of paid leave to new parents
- Wellness Benefits: We care about your whole health and offer free fitness, family planning, and meditation resources
- Flexible PTO: We offer a flexible PTO program
- Tech Stipend: DeepIntent provides a monthly stipend for Wi-Fi and cellular service
- WFH Allowance: We want to help you set up your home workstation for success
- Team Events: We have a fun team and offer plenty of opportunities to connect
Company HQ
Theater District, New York, NY
Leadership
Chris Paquette
(Founder & CEO)Previously worked as a Data Scientist at the Memorial Sloan Kettering Cancer Center.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at DeepIntent