Senior Manager of Global QA Operations, Side
Video game development services
Be an early applicant
Video game development services
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help studios bring their vision to life and make every gamer's experience as perfect as possible.
Role
Who you are
- Strong experience in QA operations, QA delivery, QA programme management or QA leadership
- Experience working across multiple teams, sites, projects, clients or regions
- Experience influencing QA Managers, QA Project Managers, Site Leaders or operational teams without relying only on direct authority
- Strong client management and relationship-building skills, with confidence communicating quality topics to senior stakeholders
- Good judgement under pressure, especially when dealing with escalations, competing priorities or live operational issues
- Strong understanding of QA reporting, KPIs, calibration, root-cause analysis and continuous improvement
- Ability to turn quality data into clear insight and practical action
- Familiarity with AI, automation, reporting tools or quality technology, with an interest in supporting AI-led improvements
- Professional-level written and spoken English
- Comfort working across global time zones, including occasional early or late meetings
What the job involves
- Side is looking for a Senior Manager, Global QA Operations to strengthen QA delivery across our global studios
- This is a senior operations role for someone who understands QA, enjoys solving complex delivery problems and can bring structure, pace and follow-through across multiple teams, sites and stakeholders
- You will work closely with the Global Director of Quality Assurance, QA Managers, QA Project Managers, Site Leaders, Operations, Sales and Account Management teams
- The focus is to improve quality visibility, support client confidence, help resolve delivery issues and keep global QA initiatives moving
- The role combines QA operations, stakeholder management, client communication, KPI reporting, continuous improvement and support for AI-led quality initiatives
- Support global QA operations across multiple sites, regions and client portfolios
- Build strong relationships with QA Managers, QA Project Managers, Site Leaders and operational stakeholders
- Help keep actions, risks, escalations and QA initiatives moving across global teams
- Improve quality reporting, KPI visibility, calibration and performance tracking
- Use QA data to identify trends, recurring issues and opportunities for improvement
- Support client-facing activity, including quality updates, issue resolution, relationship management and business review preparation
- Partner with Sales and Account Management where QA insight is needed to support client confidence and service delivery
- Support launches, transitions, service expansions and operational change from a QA perspective
- Help drive consistency across sites while respecting local ways of working and cultural differences
- Support AI implementation and quality technology initiatives, including reporting tools, automation and AI-enabled QA solutions
- This is an opportunity to play a visible role in strengthening a global QA function at scale
- You will help create better structure, clearer quality insight and stronger follow-through across international teams, while working closely with senior leaders, site stakeholders and client-facing teams
- The right person will have room to influence how QA operates globally, improve client confidence and help Side build a more consistent, data-led and scalable quality operation
Our take
Video game development is a complex process that requires teams of artists, programmers, testers, voice actors, and other specialists to allow the game to launch successfully. However, sourcing and hiring such specialists and coordinating teams can be a time-consuming task, particularly for cross-platform and multilingual games.
Side (previously PTW) provides cross-platform video game development services for publishers, focused on offering end-to-end services from art production and game development to localisation and data collection. The company differentiates itself from similar agencies by focusing heavily on localisation, ensuring that every game has been designed to meet QA for localised standards such as slang, culture, holidays, taboos, food, and more.
Whilst Side certainly faces competition from other video game development agencies and freelance service providers, its experience working on high-profile titles like Star Wars Outlaws and Silent Hill 2 sets it apart. This impressive portfolio puts Side in a position for future success, as it has clearly demonstrated its ability to contribute to the development of major games that meet the expectations of players around the globe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company HQ
London, UK
Leadership
Deborah Kirkham
(CEO)During their tenure, Side has expanded to over 3,500 employees, achieved double-digit profit growth, and consistently delivered year-over-year success.
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