Account Director, Bazaarvoice
SMB
$140-160k
OTE
UGC-based shopper engagement platform
Be an early applicant
UGC-based shopper engagement platform
1001+ employees
Be an early applicant
$140-160k
OTE
1001+ employees
Company mission
Bazaarvoice's mission is to build smarter shopper experiences across the entire customer journey.
Role
Who you are
- We value candidates who can balance maintaining current partnerships while building new pipeline from your current clients
- A minimum of 3 years in a quota-carrying role within SaaS, MarTech, or eCommerce, with a proven track record of meeting or exceeding revenue targets
- A minimum of 3 years successfully managing contract renewals, meeting or exceeding against your company’s average renewal rate
- Strong bias to action and ability to prioritize multiple internal and external asks in a way that moves your business forward
- Strong organizational structure to how you approach your day-to-day plus long-term territory strategy
- An understanding of the digital shelf and how user-generated content impacts the broader brand-to-retailer ecosystem
- The ability to navigate complex organizational structures and build consensus among diverse stakeholders, including Marketing, Sales, IT, and Procurement
- Exceptional business acumen and the ability to translate technical features into high-level strategic outcomes for C-suite executives
- A consultative approach to sales, using active listening and two-way discovery to solve customer "pain points" rather than just selling features
- Strong project management skills with the ability to lead a multi-threaded sales or renewal process from initial outreach to legal signatures
- A natural curiosity for e-commerce trends and a passion for helping brands build trust with their consumers
- Experience building and maintaining long-term, trusted partnerships that result in high retention and account expansion
What the job involves
- Bazaarvoice is looking for a motivated and strategic partner to join our sales team
- We thrive on solving complex problems and are looking for someone who enjoys stepping outside their comfort zone to grow
- In this role, you’ll own the full lifecycle of the client relationship—from driving renewals to identifying opportunities for upsells and cross-sells
- You will manage a dedicated territory, acting as the primary driver of the sales process while collaborating with our internal support teams
- Articulate the ROI of our solutions and demonstrate how our products solve specific business challenges for brands and retailers
- Maintain an organized pipeline and provide clear, proactive updates to leadership throughout the renewal and sales cycles
- Work seamlessly with internal teams to ensure your clients have the resources and support they need to succeed
- Lead meaningful discovery conversations to uncover core business needs and long-term requirements
- Build relationships across diverse departments, from collaborating with IT professionals to partnering with marketing and merchandising leaders
- Navigate the contract process by working alongside client legal teams and our internal counsel to finalize agreements
- Engage with executive leadership and founders to build rapport and align our solutions with their high-level business goals
Our take
As more and more consumers turn to peer reviews and ratings to inform their purchasing, businesses seek to incorporate this user-generated content into their marketing efforts. Bazaarvoice enables this authentic customer-powered marketing, turning social media into social commerce for the world's best global brands.
Bazaarvoice allows consumers to create and share ratings, reviews, questions, answers, and stories about products and brands on its clients' websites. It then syndicates that content across the web to reach shoppers wherever they are, boasting a measured positive influence on purchase decisions. On top of this, the company also gathers customer intelligence which it analyses and provides to clients so they can make real-time, informed business decisions.
The company has continued to consolidate its position, for example with the 2021 acquisition of Curalate, as well as more recent acquisitions such as that of creator marketing platform affable.ai. With the trend towards consumer-to-consumer purchase influence still very much underway, the company should find ample opportunity for further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Dental & Vision plans
- Parental leave policies
- Mentorship with industry leaders
- Wellness programs
- Work from home opportunities
- Health insurance
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
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