Senior Director of Customer Success, Kalderos
$175-210k
+ Bonus
More information about location
Drug discount platform
Job no longer available
Drug discount platform
21-100 employees
Job no longer available
$175-210k
+ Bonus
More information about location
21-100 employees
Company mission
To solve systemic problems of the healthcare system, redefining how the business of healthcare performs.
Role
Who you are
- 10+ year's experience in leading customer-facing organizations
- Track record of delivering value to customers
- Strong understanding of the healthcare ecosystem and preferably some experience with 340B
- Ability to manage influence through persuasion, negotiation, and consensus-building
- Ideally combined background of post-sale and sales experience
- Strong empathy for customers AND passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Enthusiastic and creative leader with the ability to inspire others
- Excellent communication and presentation skills
What the job involves
- We’re looking for a Senior Director of Customer Success to join our growing team at Kalderos. The Kalderos customer success team is charged with ensuring the long-term success of all the stakeholders we engage with on this platform. We here at Kalderos build solutions that address some of the most complicated systems and we stand by our products and our customers as we solve for the challenges that exist in the system
- The future opportunities for Kalderos are endless and we are looking for a leader who can help ensure the success of our products, our customers, and the healthcare system to realize transparency and restore trust among all stakeholders
- By building a smart infrastructure that ensures the right price or discount can be applied to the right transaction, we have a once-in-a-lifetime opportunity to do something that benefits patients (and is financially rewarding for the team members who help make it happen.)
- As our Senior Director of Customer Success, you will manage and provide a clear direction for the Customer Success strategy and teams at Kalderos
- Lead and manage a growing team of 6+ Customer Success Managers
- Drive Customer Success Outcomes
- Increase stickiness with customers through collaborative engagements
- Increase customer satisfaction
- Deliver real business value to customers by analysis of our performance data and turning that analysis into action for customers
- Build a customer-centric team focused on being strategic partners and shared success with all of Kalderos’ customers
- Define and Optimize Customer Lifecycle working collaboratively with Sales leadership
- Map customer journey
- Develop listening points in journey (e.g., usage, satisfaction, etc.)
- Standardize touchpoints
- Empower teams to provide best-in-class collaboration for each customer at distinct points along the journey
- Define the segmentation of the customer base and varying strategies
- Identify opportunities for continuous improvement
- Learn from best practices in the industry
- Manage Customer Success Activities including customer onboarding, training, professional services, etc
- Measure the Effectiveness of Customer Success
- Define operational metrics for team and establish a system for tracking metrics
- Create cadence for review within team and with executive management
- Recruit talented and experienced team members
- Create rapid onboarding process for new team members
- Foster collaboration within the team and across the customer lifecycle
- Encourage continuous learning within the team
- Create a company-wide culture of Customer Success
- Collaborate with Marketing, Product, Sales, Finance, Engineering
- Collaborate with Executive Team around key objectives, initiatives, and metrics
Our take
The high cost of prescription drugs in the US is a significant problem, particularly as prices continue rising. Despite efforts to combat this, very few changes have been made to tackle the problem of information asymmetry, where decisions are made by healthcare professionals without concrete knowledge of drug costs. Kalderos is a platform that aims to bridge this gap to create a more transparent system for medical professionals and patients alike.
Using a machine learning platform, Kalderos identifies and resolves non-compliance in drug processes and costs. It then provides widely accessible data so that informed decisions can be made. The platform has worked with government bodies to demonstrate how it facilitates transparency in the sector to create a more efficient, honest process that is cost-effective for hospitals and patients.
New developments over the years have included a Dispute Centre that provides drug discount management teams with sophisticated and detailed insights into the resolution process. This enables increased visibility to ease workflows and allow users to maintain focus on treating patients. Kalderos is continually investing in its platform in order to create solutions like this, supporting maximum transparency for all.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2022
$15m
LATE VC
Jun 2020
$28m
SERIES B
Total funding: $50m
Company benefits
- Unlimited PTO
- Medical Insurance
- Dental Insurance
- Vision Insurance
- FSA & HSA
- One Medical Membership
- 401K
- Commuter Benefit
- Voluntary Short & Long- term Disability
- Supplemental Life Insurance
- Life & AD&D Insurance
- Celebration Stipend
- Continuing Education Stipend
- DoorDash Subscription
- Calm Membership
- Remote Work Stipend
Company HQ
West Loop Gate, Chicago, IL
Leadership
Angie Franks
(CEO)Spent 9.5 years at ABOUT, including 6 years as CEO. Was also CEO at RetraceHealth and CMO at SportsEngine.
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