IT Support Specialist, CHAOS Industries

• Bachelor's degree in an information technology field or related degree
• 3+ years of experience in IT support or related field
• Systematic problem-solving approach with the ability to adjust quickly to changing priorities
• Strong interpersonal skills and ability to work with cross-functional teams, customers, and external vendors
• Experience with MDM tools (Such as: Intune and JAMF)
• Experience implementing and managing Azure Active Directory
• U.S. Person (US Citizen or permanent resident) status is required as this position will require the ability to access US-only data systems

Desirable

• As an IT Support Specialist at our vibrant Los Angeles headquarters, you will serve as the primary point of contact for all local IT needs. In this hands-on role, you'll ensure a seamless and high-quality IT support experience for our executive team and staff by resolving technical issues, managing hardware and software provisioning, and maintaining the overall IT environment
• You’ll work closely with the IT team and contribute to company-wide IT initiatives, infrastructure upgrades, and process improvements in a dynamic, fast-paced workplace
• Respond to and resolve technical support requests via ticketing system, email, phone, or in person
• Diagnose and troubleshoot hardware, software, and network issues across Windows, macOS, and Linux platforms
• Provision and configure new hire accounts, email, and access permissions across systems such as Active Directory/Microsoft 365 and set up laptops, desktops, mobile devices, and all necessary software to ensure a seamless onboarding experience for new hires
• Support and participate in a variety of IT projects, including system upgrades, infrastructure improvements, software deployments, and process automation initiatives
• Configure and support office equipment including printers, video conferencing systems, and media systems
• Maintain accurate inventory of IT assets and manage hardware lifecycle
• Document solutions and maintain knowledge base articles for recurring issues
• Work full-time onsite out of our office in Los Angeles (Hawthorne), California