Principal Product Manager, PagerDuty

• The ideal candidate will have a strong Product Management background and be excited to shape how users interact with PagerDuty under pressure, creating experiences that are both seamless and essential to modern incident response
• 5 or more years of product management experience in SaaS, enterprise software, or developer tools
• Proven experience building and launching Slack apps with interactive workflows and UI
• Strong understanding of incident response and DevOps workflows
• Demonstrated ability to lead high-impact product initiatives across multiple surfaces
• Excellent collaboration and communication skills across technical and non-technical teams
• Bachelor’s degree from a four-year accredited college or university
• Strong product instincts and a design-forward approach to crafting polished, high-leverage experiences

Desirable

• PagerDuty is seeking a Principal Product Manager to lead Chat Experience across Slack and Microsoft Teams
• In this role, you will define how responders engage with incident management workflows within their preferred collaboration platforms
• The stakes are high. Our customers rely on seamless chat integrations to coordinate critical incident response, and the world increasingly expects always-on digital operations
• You will help transform chat platforms from simple communication tools into powerful operational command centers for incident collaboration and resolution
• This is an exciting opportunity as you will own the vision and execution for PagerDuty's chat-based experiences and play a central role in advancing our digital operations leadership
• You will partner closely with engineering, design, and cross-functional teams to deliver user-centric experiences that meet customers where they work and delight them with intuitive, actionable workflows
• This is not about building incrementally better integrations. It is about defining the future of chat-native incident management
• Lead the vision, strategy, and roadmap for the core incidents experience at the heart of PagerDuty’s Incident Management product
• Own the Chat Experience, delivering intelligent, high-impact workflows across Slack, Microsoft Teams, and future collaboration surfaces
• Partner with our AI-first organization to help define and ship PagerDuty AI Agents that support and accelerate incident response
• Drive adoption of proactive, context-rich, and automated workflows that improve resolution speed and reduce toil
• Collaborate with design, engineering, and go-to-market teams to turn customer pain points into elegant, intuitive solutions
• Define and measure success through adoption, customer satisfaction, and cross-platform experience quality