Senior Product Designer, Zapier
Multi-Product Billing
$152-232.8k
Offers equity & Bonus. Salary for Canada applicants: CA$152K – CA$232.8K
More information about location
Workflow automation service
Job no longer available
Workflow automation service
501-1000 employees
Job no longer available
$152-232.8k
Offers equity & Bonus. Salary for Canada applicants: CA$152K – CA$232.8K
More information about location
501-1000 employees
Company mission
Zapier's mission is to Make Automation Work for Everyone!
Role
Who you are
- If you’ve worked on complex billing flows or pricing UX—and want to bring clarity and usability to a critical part of Zapier’s customer experience—we’d love to hear from you
- You’ve designed for pricing, billing, or growth spaces. You have 8+ years of product design experience, ideally in B2B SaaS. You’ve worked on subscription models, pricing flows, usage management, or billing systems—and can speak to the tradeoffs involved. You bring a growth design mindset such, incorporating experimentation and iteration
- You know how to balance UX, business logic, and technical feasibility. You’ve worked in systems where design impacts revenue and trust. You understand how plan decisions affect self-serve and enterprise users, and how to turn complexity into clarity
- You bring structure, strategy, and ownership. You’ve led end-to-end projects—from ambiguous problem space to final UI. You ask the right questions, shape direction, and deliver high-quality work without waiting for someone else to define the process
- You partner deeply across product and engineering. You’ve worked in close EPD trios. You negotiate tradeoffs, influence roadmaps, and build strong, collaborative relationships with PMs, engineers, and cross-functional partners
- You use AI tools to work faster and smarter. You’re fluent in tools like Figma AI, v0, Cursor, or ChatGPT. You experiment with new workflows and share what you learn. You don’t just use AI—you use it to design better
What the job involves
- We’re hiring a Senior Product Designer to lead the design of Zapier’s pricing, packaging, and plan management experiences
- You’ll join the Revenue Zone—the team responsible for helping customers explore plan options, start trials, understand their usage, and manage billing as they grow
- This is a high-impact role. The systems you design will influence how millions of users understand the value Zapier offers—and how they choose to pay for and scale with it
- From free to enterprise, your work will shape the experience of evaluating plans, upgrading or downgrading, and managing spend with clarity and confidence
- You’ll report to Melinda Campbell, Director of Product Design for Growth & Revenue, and collaborate closely with product, engineering, finance, and go-to-market partners
- This is a rare opportunity to design in a space where clarity, UX systems, and monetization strategy intersect
- Own the design for Zapier’s pricing and plan UX. You’ll lead design across pricing tables, trial mechanics, usage thresholds, upgrade/downgrade flows, and more
- Translate business strategy into user-centered patterns. You’ll work closely with product, engineering, finance, support, and GTM to transform complex pricing models into clear purchase journeys to reduce decision fatigue for customers
- Collaborate across product and engineering to ship high-impact work. You’ll partner with PMs to shape roadmaps, prototype quickly, and deliver valuable experiences—fast
- Drive Monetization Through Research and Experimentation. Use customer research and data to uncover monetization opportunities and remove friction from revenue-generating flows. Break down business goals into clear, testable design hypotheses, and iterate quickly based on what you learn from users and performance metrics
- Apply AI in your design process. You’ll use AI tools to accelerate exploration, prototyping, and storytelling, helping the team move faster without sacrificing quality
- Elevate design quality across the Revenue Zone. You’ll help evolve patterns, communicate rationale clearly, and raise the bar for systems thinking and product storytelling
Application process
- Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process
- After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team
- In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application
- We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Our take
Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operational needs. As people used more software services, Zapier founders saw the need to connect the actions between these software and save everyone some time.
Zapier is the largest integration and automation tool for businesses. Since its founding, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator and has also been a pioneer of remote working.
Zapier has so far been able to capitalise heavily on its advantage as one of the first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon, and organisations are only going to need more of them. This puts Zapier in a strong position for growth, but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2012
$1.3m
SEED
Sep 2012
$0.2m
SEED
Total funding: $1.5m
Company benefits
- Work from anywhere
- Bonus program
- Unlimited vacation policy
- Great healthcare + dental + vision coverage*
- Retirement plan with company match*
- Stock options for every Zapien**
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents
- Home office setup stipend
- Professional development allowance
Additional info
- As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around
Leadership
Wade Foster
(Co-Founder & CEO)Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.
Bryan Helmig
(Co-Founder & CTO)Was previously Product Dev/Manager at Veterans United Home Loans.
Mike Knoop
(Co-Founder)Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.
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