Senior Product Analyst, Cleo
Operations
$70-90k
+ Equity
1-2 days a week in office
AI personal finance assistant
Be an early applicant
AI personal finance assistant
201-500 employees
Be an early applicant
$70-90k
+ Equity
1-2 days a week in office
201-500 employees
Company mission
To help millions of people improve their financial health, and relate to them in a way their banks never could.
Role
Who you are
- Multiple years experience doing quantitative analysis in a digital product environment
- Comfortable analysing concepts such as LTV, unit economics, gross margin, profitability. Prior analytical experience in customer and product operations domains is a plus
- Highly proficient in writing analytical SQL
- Avid user of data visualisation tools such as Tableau, Superset, Mode, etc
- Evidence of success in automating critical data processes
- Experience implementing best practices on data quality, documentation, and governance
- Solid understanding of data modelling principles and tools such as dbt. Prior working experience with dbt is a plus
- Highly motivated to work autonomously, with strong organisational and time management skill
- Strong ability to communicate findings to non-technical stakeholders and to influence the decision-making process
- We are looking for a self-starter, focused on results, with demonstrated success in utilising data to drive commercial performance in a digital product environment
What the job involves
- Product Analysts enable Cleo to make better decisions faster
- Working as part of a cross-functional team they apply their expertise to drive the future of the business
- You will work with the Operations teams, leveraging rich user and partner data to generate insights that support the commercial direction of Cleo
- You will bring a technical, product-led approach to our business model, breaking down every element of revenue and cost in data analysis that informs strategic business decisions
- Working closely with the Customer Service team, you will uncover data-driven insights that help us better serve Cleo’s customers
- You will approach all this with an engineering mindset, leveraging automation and best-practice development to ensure processes that power our products run as efficiently as possible
- Enable the efficient performance of our business; understand the ecosystem of our product and conduct analysis to identify high-impact operational improvements
- Define how we quantitatively measure success in Finance,Operations and Customer Service, setting KPIs, designing tracking to analyse what really matters
- Work closely with Customer Service to produce data-driven insights on our biggest customer pain points and how they link to overall company success
- Enhance operational workflows, ensuring service delivery is efficient and scalable
- Build and maintain operational reporting used by commercial teams, product squads, and senior leadership
- Automate the rapid identification and diagnosis of issues in product performance
- Work with internal and external partners in facilitating accurate financial reconciliation between data from different systems
- Build and maintain data models using dbt
- Contribute to frameworks for measuring and analysing LTV / unit economics
- Influence the roadmap of product and business teams through presentation of data-based recommendations to senior product and business leadership
- This position is a AX3 level
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
43% female employees
24% employee growth in 12 months
Company
Employee endorsements
Nice people
"Cleople are unmatched. The vibes, the energy, the friendships. I genuinely love my colleagues and have developed real-life friendships. I don't know..."
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- 25 days of Annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
- 401k matching in the US and 6% employer-matched pension in the UK
- Online courses, £150 annual budget & internal training to level up your skills
- Regular socials and activities, online and in-person
- Online mental health support via Spill
- 1 month paid sabbatical after every 4 years with Cleo
- OpenAI Plus subscription
- Electric vehicle salary sacrifice scheme and cycle-to-work scheme
- Life assurance and income protection via AIG
- Medical insurance via Axa and Healthcare cash plan via Medicash
- Performance reviews every 8 months. Generous pay increases for high performers and high-growth team members. Equity top-ups for team members getting promoted
Company values
- Make it Happen
- Learn at Speed
- Bring Good Vibes
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(CEO)Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
People progressing
Joined Cleo straight from Makers Academy in 2018, and became Technical Lead in 2021.
Diversity, Equity & Inclusion at Cleo
Annie Jackson (Head of Talent )
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
- Check out our 2022 Diversity and Inclusion report, here: https://web.meetcleo.com/blog/cleo-diversity-equity-and-inclusion-report-2022
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