Customer Support Representative, Motion
AI-driven work management platform
Open for applications
AI-driven work management platform
21-100 employees
Open for applications
21-100 employees
Company mission
We want to enable a team of 10 to do what a team of 1,000 can do today. Motion is building the first end-to-end agentic work suite for everyday businesses.
Role
Who you are
- Solid written and spoken English
- 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution
- Commitment to a 40-hour workweek, beginning at 6:00pm Irish Standard Time
- Genuine enthusiasm for delivering unparalleled customer service
- An independent spirit thriving in a remote, dynamic setting
- Sharp analytical and critical thinking abilities
- Adaptability, coupled with a receptivity to feedback
- Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus
What the job involves
- As a Customer Support Representative with our team, not only will you be at the forefront of providing superior support, but you will also be immersed in a culture dedicated to growth, learning, and advancement
- Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements
- Leverage knowledge base to efficiently address common customer queries
- Identify and escalate technical issues, prioritizing customer satisfaction
- Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue
- Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed
Our take
Today's fast-paced digital world can make time management feel overwhelming, leading many smartphones to be filled with applications for to-do lists, calendars, and project management tools. The fragmented nature of these apps makes them time-consuming and frustrating to navigate, ultimately making them unsuitable for usage within professional workforces.
Motion provides an all-in-one AI-driven time management platform for businesses, facilitating the automation of daily task planning, task prioritization, and long-term scheduling. The AI technology also automates frustrating maintenance tasks normally associated with productivity apps such as the rescheduling of unfinished work, adding exceptions for weekends or time off, and recognizing when a user is falling behind on their schedule.
Whilst businesses have a plethora of productivity platforms at their disposal, Motion has been smart to apply AI to its software to reduce the amount of time users must spend manually using it. Through this approach, the company aims to bring the benefits of time-management platforms without their pitfalls, ultimately helping to keep workers on track and minimize missed deadlines, without requiring constant manual planning time.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Glassdoor (4)
Trustpilot (4)
Company
Funding (last 2 of 4 rounds)
Sep 2025
$38m
SERIES C
May 2023
$14m
EARLY VC
Total funding: $65.1m
Company benefits
- Motion offers a competitive salary and equity compensation, health insurance, and paid time off.
Company values
- Take ownership and be accountable - We can rely on each member of the team to get their work done. When we say we'll do something - we get it done without anyone checking in on us
- Straightforward communication - We communicate in a direct manner. If there is something you disagree with or are unhappy about, let the team know. We don’t tolerate passive-aggressiveness or company politics
- Disagree and commit - We can disagree and commit. Not all of our ideas will be implemented, and sometimes the group will decide to do something one of us disagrees with. Even if we disagree with the decision, we commit to getting it done
- Raw hours make a difference - Working too many hours doesn't guarantee success; but not working hard enough will guarantee failure. We expect everyone to put in their sincere best effort, but we generally don't expect you to work late evenings or on weekends
- Take risks - We are not afraid of taking risks. We should not over-index on failures. A lot of features we build and strategies we try will fail - that is expected
- Operational excellence and attention to detail - We are a small team with a user base and revenue that are exploding. Every mistake we make has a direct revenue impact
- Making tradeoffs - We often have to sacrifice quality for speed to validate new ideas. It is important to know the balance between the two and to find good tradeoffs
- Be versatile and open to new ideas - We are an early-stage startup. Our product, roadmap, strategy, and goals constantly change. We should not be scared of a rapidly changing work environment
- Look for opportunities to grow - We are looking for team members who aren't just checking off tasks, but are thinking about how to push the business forward and increase their impact. We want you to look for new opportunities that we aren't taking advantage of, and go for it!
Company HQ
San Francisco, CA
Articles
Leadership
Harry Qi
(Co-Founder & CEO)Ethan Yu
(Co-Founder & COO)Omid Rooholfada
(Co-Founder)Chander Ramesh
(Co-Founder & CTO)Diversity, Equity & Inclusion at Motion
- Motion is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.
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