Customer Support Representative, Motion
AI-driven time management platform
Open for applications
AI-driven time management platform
21-100 employees
Open for applications
21-100 employees
Company mission
Motion's mission is to solve the problem of focus and deep work through its AI-driven time management platform.
Role
Who you are
- Solid written and spoken English
- 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution
- Commitment to a 40-hour workweek, beginning at 6:00pm Irish Standard Time
- Genuine enthusiasm for delivering unparalleled customer service
- An independent spirit thriving in a remote, dynamic setting
- Sharp analytical and critical thinking abilities
- Adaptability, coupled with a receptivity to feedback
- Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus
What the job involves
- As a Customer Support Representative with our team, not only will you be at the forefront of providing superior support, but you will also be immersed in a culture dedicated to growth, learning, and advancement
- Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements
- Leverage knowledge base to efficiently address common customer queries
- Identify and escalate technical issues, prioritizing customer satisfaction
- Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue
- Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed
Our take
Today's fast-paced digital world can make time management feel overwhelming, leading many smartphones to be filled with applications for to-do lists, calendars, and project management tools. The fragmented nature of these apps makes them time-consuming and frustrating to navigate, ultimately making them unsuitable for usage within professional workforces.
Motion provides an all-in-one AI-driven time management platform for businesses, facilitating the automation of daily task planning, task prioritization, and long-term scheduling. The AI technology also automates frustrating maintenance tasks normally associated with productivity apps such as the rescheduling of unfinished work, adding exceptions for weekends or time off, and recognizing when a user is falling behind on their schedule.
Whilst businesses have a plethora of productivity platforms at their disposal, Motion has been smart to apply AI to its software to reduce the amount of time users must spend manually using it. Through this approach, the company aims to bring the benefits of time-management platforms without their pitfalls, ultimately helping to keep workers on track and minimize missed deadlines, without requiring constant manual planning time.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Jun 2024
$36.5m
LATE VC
May 2023
$14m
EARLY VC
Total funding: $63.6m
Company benefits
- Motion offers a competitive salary and equity compensation, medical, dental, and vision health insurance
Company values
- Take ownership and be accountable - We can rely on each member of the team to get their work done. When we say we'll do something - we get it done without anyone checking in on us
- Straightforward communication - We communicate in a direct manner. If there is something you disagree with or are unhappy about, let the team know. We don’t tolerate passive-aggressiveness or company politics
- Disagree and commit - We can disagree and commit. Not all of our ideas will be implemented, and sometimes the group will decide to do something one of us disagrees with. Even if we disagree with the decision, we commit to getting it done
- Raw hours make a difference - Working too many hours doesn't guarantee success; but not working hard enough will guarantee failure. We expect everyone to put in their sincere best effort, but we generally don't expect you to work late evenings or on weekends
- Take risks - We are not afraid of taking risks. We should not over-index on failures. A lot of features we build and strategies we try will fail - that is expected
- Operational excellence and attention to detail - We are a small team with a user base and revenue that are exploding. Every mistake we make has a direct revenue impact
- Making tradeoffs - We often have to sacrifice quality for speed to validate new ideas. It is important to know the balance between the two and to find good tradeoffs
- Be versatile and open to new ideas - We are an early-stage startup. Our product, roadmap, strategy, and goals constantly change. We should not be scared of a rapidly changing work environment
- Look for opportunities to grow - We are looking for team members who aren't just checking off tasks, but are thinking about how to push the business forward and increase their impact. We want you to look for new opportunities that we aren't taking advantage of, and go for it!
Company HQ
Mountain View, CA
Articles
Leadership
Harry Qi
(CEO and Co-founder)Experience as Quantitative Trader at Optiver from 2017 to 2019. LP Venture Partner at Pioneer Fund since 2020.
Ethan Yu
(COO and Co-founder)Experience as Software Engineer Intern for Whatsapp and Facebook. Quantitative Trader for Citadel from 2016 to 2018 and for DRW since 2019.
Omid Rooholfada
(Co-founder)President of Code Haven from 2016 to 2018. Experience as Software Engineer Intern for Facebook and Optimizely.
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