Customer Success Manager, Hubtype
Chatbot development framework
Job no longer available
Chatbot development framework
21-100 employees
Job no longer available
21-100 employees
Company mission
To pave the way towards a new era of communication in which brands communicate with their customers in a frictionless, meaningful, and inspiring way.
Role
Who you are
- Proven experience in Customer Success or Account Management, preferably in SaaS or a technology organization (2 years at least)
- Experience managing enterprise clients and complex implementations
- Track record of improving customer satisfaction, retention, and upsell results
- Strong analytical mindset to interpret KPIs and client data for growth opportunities
- Ability to lead onboarding, training, and adoption initiatives
- Experience optimizing customer success processes
- Knowledge of technology, data analytics, and AI will be highly valued
What the job involves
- We aim to elevate customer experiences through our Conversational CX platform, seamlessly blending robust automation with smooth transitions to human agents across various messaging channels and chat
- We are seeking a passionate Customer Success Manager who is dedicated to fostering strong client relationships, enhancing customer satisfaction, and advancing our mission
- Build and Grow Client Relationships – Act as the strategic partner for key accounts, understanding their goals and ensuring Hubtype consistently delivers measurable value. Drive satisfaction, trust, and retention by being proactive and responsive to client needs
- Lead Onboarding and Client Enablement – Oversee the full onboarding journey, from implementation to user training, ensuring clients are set up for success and empowered to leverage Hubtype’s platform effectively
- Drive Account Growth and Renewals – Manage renewals and identify data-driven opportunities for upselling and cross-selling that align with client objectives, contributing directly to revenue growth and long-term partnerships
- Champion Innovation and Process Excellence – Collaborate cross-functionally to surface customer insights that inform product improvements, while continuously refining customer success processes to elevate the overall experience
- Ensure Operational Excellence – Maintain accurate account health metrics, coordinate efficiently with internal teams, and manage multiple projects simultaneously to deliver high-impact outcomes for both clients and Hubtype
Application process
- If you're ready to apply, here's what we'd like to see:
- An up-to-date CV
- A motivation letter about yourself and why you think you fit the position. Be as specific as you can
Our take
Messaging is fast becoming the dominant mode of communication between businesses and their customers, but many companies are struggling to keep pace. Hubtype is addressing this shortfall, building customer service focused conversational tools. These go beyond simple chatbots to include richer conversational features like human hand-off, and elements of graphical user interfaces.
Ultimately, Hubtype's goal is to become more of a reference service for developers looking to build their own chatbots on services like Whatsapp and Twitter. This would theoretically open up a huge market: the demand for 24/7 services, frictionless contact, and greater automation, has meant business chatbots are in increasing demand.
It also means the market for chatbot-building is competitive, with the company's rivals including Rasa, Botpress and Microsoft Bot Framework. Whilst these all focus more on conversational AI, and Hubtype is committed to more feature-rich chats, Hubtype will need to keep pace with a rapidly developing chatbot landscape to retain their edge.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company benefits
- A role where you'll have lots of room to shine
- Working with amazing people from all over the world, with different cultures, experiences, and knowledge
- 22 days holiday per year, plus national holidays
- Fully remote policy and very flexible working – we trust you to get the work done
- 10% personal growth time. At Hubtype you’re expected to dedicate 10% of your time to self-improvement in the way you think it’s best for you. Whether it’s through online courses, side projects, or reading books, that’s up to you
- Attractive Benefits & Perks Plan, centred on Learning & Development
- Workstation budget for making great work happen at home
Company HQ
L'Antiga Esquerra de l'Eixample, Barcelona, Spain
Leadership
Marc Caballé
(Co-Founder & CEO)Previously a Software Engineer, then Team Lead, at Telespazio Ibérica, who moved on to serve as COO at Dareyoo. Prior to Hubtype was Team Leader on a GFT project for Deutsche Bank.
Eric Marcos
(Co-Founder & CTO)Previously a co-founder of Dareyoo, and Teamwin - the project into which Dareyoo pivoted. Subsequently served as Vice Dean of New Trends in IT at COEINF.
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