Community Manager, Mixcloud
Creator-oriented audio streaming platform
Open for applications
Creator-oriented audio streaming platform
21-100 employees
Open for applications
21-100 employees
Company mission
To get more fans directly supporting creators.
Role
Who you are
- You are tech-savvy and knowledgeable about a range of communication modes, adapting your style to resonate with different communities
- 3-5 years experience as a Community Manager for a brand
- Knowledgeable and inquisitive about diverse genres and emerging scenes
- Excellent written and verbal communication skills
- Ability to craft engaging and authentic copy and messaging
- Familiar with online community tools, CRM systems and social media platforms
- Creative problem solver capable of managing multiple tasks and working independently in a fast-paced environment
- Team player who can collaborate across departments while taking ownership of community-focused projects
- Ability to articulate ideas and present to the wider company
- Growth mindset, continuously upskilling and self learning
- Happy working in a remote-first environment
- Based in the UK
What the job involves
- We’re seeking a passionate Community Manager who is deeply connected to music and DJ culture to join our Marketing team
- You will be the liaison between Mixcloud and our creators, communicating key messaging and gathering feedback in line with company objectives
- You will use a mixture of data, research and relationship-building to find creators to feature in our marketing, ensuring we celebrate their work and support their growth
- Meanwhile you will identify and engage with key off-platform communities that connect with our goals, onboarding and educating them about our product and features
- You are the voice, tone and moderator of our brand through community listening and will work to build brand presence trust both online and in-person
- Craft community-oriented communication strategies to improve awareness, understanding and use of our products
- Communicate with our community at scale and humanise their interaction with our brand via direct dialogue on social threads, post comments and Discord
- Gather and report feedback and developments in both directions
- Use understanding of creators and their needs to develop impactful messaging on our marketing pages and engaging content for email
- Unearth success stories and creators to feature across our marketing touchpoints
- Identify and engage with new creators for us to partner with, on-board and grow
- Explore and implement new ways to engage with and reward our community
- Be the face and voice of the Mixcloud brand, evangelising our products and connecting with key communities
Salary benchmarks
Our take
Mixcloud wants to remove the middleman who can often take away from the creator and fan connection, and provide direct support for creators. It operates via an audio streaming platform that prioritises creators craft a deeper listening experience and build their own fan communities.
Founded in 2009, Mixcloud operates a fair and legal streaming service that ensures artists, songwriters, and rights-holders behind the music receive their fair royalties. The company also offers a direct fan-to-creator channel subscription model that uniquely enables the long-form audio creator to take part in the online revenue mix, amongst other services.
Mixcloud is continually developing the features it offers fans and creators, such as through live streams that promote direct fan payments as well as operating on tech that does not lag, allowing for real-time fan viewing. Other features like a tipping option on artists' pages help solidify Mixcloud's creator-first position.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Feb 2022
$1m
GRANT
Apr 2018
$11.5m
SERIES A
Total funding: $12.5m
Company benefits
- Perks to a range of benefits, discounts, and deals. Exclusive discounts and rewards at over 30,000 brands, 55% off cinema tickets, and savings at 80+ high-street retailers
- We have a remote-first work culture, although we still have a beautiful office in Brick Lane available for anyone to use. This includes an onsite cafe and access to cultural events; Weekly members’ drinks, Monthly Tea @ 3, and Monthly Community Lunch. Weekly wellness events (yoga, meditation boxing etc)
- We’re serious about encouraging our employees to develop their careers through goal setting, training, and mentorship. Mixcloud also covers the cost of books. All employees have access to an online Academy full of 100+ Live and on-demand Online Classes.
- We cater weekly lunches, and monthly pub lunches, and host quarterly team on-site and social team mixers.
- We offer a great benefits package that includes 25 days paid holiday plus an additional 5 days between Christmas and New Year, flexible working, a BUPA private healthcare plan
Company HQ
Spitalfields, London, UK
Articles
Leadership
Matthew Clayton
(Co-Founder)Studied Electrical and Information Sciences at Cambridge. Previously Owner of Wakari.
Nico Perez
(Co-Founder & CEO)Studied Aerospace, Aeronautical, and Astronautical Engineering at Cambridge. Previously Advisor to the EU Commission for 2 years.
Nikhil Shah
(Co-FOunder)Previously Consultant at The Value Engineers for 1 year and Board Advisor to The Qube also for 1 year.
Diversity, Equity & Inclusion at Mixcloud
- Mixcloud is committed to being a diverse and inclusive workplace. We partner with FairHQ https://fairhq.co/ and run Inclusion surveys twice a year which helps create our DEI strategy and initiatives for the year. Leadership has participated in multipart DEI training and Managers are coached on minimising bias in the performance review and hiring process. Our head of people is particularly passionate about Trans rights and creating an inclusive and safe workplace for all under-represented communities. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities, and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.
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