Solutions Engineer, 1Password
Enterprise
+ Employee stock option program
A tool that helps people stay safe online.
Job no longer available
A tool that helps people stay safe online.
1001+ employees
Job no longer available
+ Employee stock option program
1001+ employees
Company mission
To build a safer, simpler digital future for everyone.
Role
Who you are
- 3+ years experience in customer-facing activities in a B2B environment
- 2+ years experience working directly with enterprise customers as a Solutions Engineer
- Ability to disseminate and popularize technical information for a general audience
- Great presentation and communication skills
- Keen eye for detail and quality
- Excitement when it comes to investigating, testing and exploring solutions for customers
- Exhibits a high degree of independence, leading projects confidently with minimal to no oversight
- Demonstrates exceptional adaptability, expertly managing several high-priority projects at once without compromising on quality
- Thrives both independently and within a dynamic team setting, effortlessly navigating the rapid evolution of products and services
- It’s a bonus if you have personal experience with 1Password or another password manager—while not required, it’ll help you gain confidence quickly in this role. Familiarity with the acronyms SCIM, AD, CLI, SSO, and of course SaaS
- Experience working with SaaS tools and in the security industry is an asset
What the job involves
- As a Solutions Engineer, Enterprise, you will work closely as a trusted partner to our Enterprise teams within Go-to-Market to help improve sales productivity and deal flow by providing technical expertise and be responsible for helping them to achieve their sales targets.
- You will collaborate with Marketing, Product Management, and Support resources, and interact with key customer technical decision-makers to ensure proposed deals include technical solutions that accurately and specifically address our Enterprise customer’s needs and use cases
- Be the main technical point of contact within 1Password’s Go-To-Market team
- Proactively scope the technical solution required to address Enterprise customer requirements, assess customers’ met and unmet needs, and recommend optimum solutions and support
- Understand our competitors thoroughly for objection handling and talk track development
- Provide technical coaching and professional development to 1Password’s sales team
- Collaborate with Product Management and Support teams on technical solutions proposed throughout the sales process and alert the sales teams to potential risks of deal closure
- Provide technical education to customers and staff when needed
- Prepare proposals and respond to RFIs, RFPs RFQs, and vendor/risk assessments
- Occasional travel may be required for events
- After 1st month = Gaining an understanding of overall how 1Password's Go-to-Market team works, the tools we use, the processes, 1Password as a product and our security model. You will dive deeper into the tools utilized by Solutions Engineers on a daily basis, how we work with other teams and more
- At 3 months = It is expected by 3 months that you will be up & running solo in customer calls, you will have experienced demo feedback training sessions, shadowed calls and had a reverse shadower on ones of your own. The call types will include technical discoveries, technical consultations, 1Password EPM + XAM demo calls and developer tools demos. You will be completing RFPs/RFIs and starting to get active in the Slack channel that Solutions Engineering monitors
- At 6 months = You will be well-versed in customer calls and will be active within the Slack channel that Solutions Engineering monitors, you will be managing at least one tier 2 product launch related project and will be active in creating, updating and verifying cards in our internal knowledge base (Guru) plus creating short recorded demo videos for customers
- Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities
Our take
The continuation of remote and hybrid working, the rapid adoption of cloud apps and the acceleration of work-related burnout are trends combining to generate increasing demand for 1Password’s core service: password management.
Having started with a simple product for consumers, the company has now built out an impressive enterprise offering with over 100,000 business customers. However, its roots in B2C have arguably led to their B2B success with bottom-up adoption in large companies and a vibrant community of enthusiasts around the product.
The company is now looking to drive continued growth with an expansion of engineering and product teams to build out the portfolio of products. In particular, password management opens the door to new types of insights around unused accounts, low-security risk criteria, and unauthorized applications which are invaluable for security teams. Its continued improvements to its iOS and Android offerings prove its adaptability to mobile consumer behaviours.
These offerings put the company on a collision course with established enterprise companies like Okta and CyberArk. However, 1password’s leadership hopes its superior user experience, exemplified by a 2024 launched global partner programme of sales marketing and enablement resource toolkits will underscore its nimble approach and help it win out in the lucrative cybersecurity space.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
96% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2022
$620m
SERIES C
Jul 2021
$100m
SERIES B
Total funding: $920m
Company benefits
- Maternity and parental leave top-up programs
- Wellness spending account
- Generous PTO policy
- Company-wide wellness days off scheduled throughout the year
- Comprehensive health coverage
- Employee stock option program for all full time employees
- Retirement matching program
- Training budget, 1Password University access, and learning sessions
- Free 1Password account (and friends and family discount!)
- Paid volunteer days
- Employee-led DEIB programs and ERGs
- Fully remote environment
- Peer-to-peer recognition through Bonusly
- Home office spending account
Company values
- Keep It Simple
- Lead With Honesty
- Put People First
Company HQ
Yonge-Bay Corridor, Toronto, ON
Articles
Leadership
Jeff Shiner
(CEO)Currently on the Board of Directors at GenomOncology. Previously Partner at Rosetta and Senior Development Manager at IBM Canada Ltd.
Roustem Karimov
(Founder)Currently Founder at Smart Moose Canada. Previously Consultant at WorldVision Canada, Java Developer at Sony and a Web Application Architect at AC Nielsen Canada.
Dave Teare
(Founder)Currnetly a Technical Solutions Provider at Teare Software Solutions Inc. Previously CTO at Agile Web Solutions,Technical Architect at World Vision Canada and a Software Engineer at IBM Canada.
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