Executive Operations Specialist, Opendoor
$81.6-102k
More information about location
End-to-end online platform for selling and buying homes
Job no longer available
End-to-end online platform for selling and buying homes
1001+ employees
Job no longer available
$81.6-102k
More information about location
1001+ employees
Company mission
To empower everyone with the freedom to move by giving people an easy way to buy, sell, and trade in their homes.
Role
Who you are
- 3+ years relevant experience in customer service oriented roles
- 2+ years of facilities experience
- Outstanding customer service skills, ensuring the best workplace experience for guests and employees
- Effective organizational skills to ensure work spaces are clean, safe and employees have everything they need to do their job
- Multi-tasking and project-based mindset; commitment to quality and proven follow through skills
- Thrive working in a fast paced, evolving environment
- Excellent interpersonal, relationship building, and communication skills (verbal and written)
- Self-starter and results driven: works with a sense of urgency and handles self with minimal supervision
- Demonstrates proactive attitude; , “no job is too small” to take on
- Establishes strong relationships and collaborates across all levels of the business
- Willingness to work some late night events and some weekends
- An ideal candidate is a self-starter who is extremely thorough, demonstrates diligence and devotion throughout the entire coordination process from task to project completion
- An ideal candidate possesses outstanding communication and customer service skills with the ability to provide customers with quick solutions and ensure requests are completed in a timely manner
What the job involves
- The Executive Operations Specialist will be part of the team to create and implement initiatives to reimagine office space, strengthening hybrid approaches to the work environment to enhance and maintain employee experience
- Be part of the team to create and execute initiatives to reimagine office space
- Thoroughly conduct daily facilities checks to ensure seamless day to day operations such as cleanliness and appearance upholds high quality standards
- Effectively cross collaborate with key stakeholders, internal and external to provide the best workplace experience to employees and guests
- Greet, host and provide concierge services at our flagship office (San Francisco, CA); front desk management, coordinate meeting details, help organize events, and much more to ensure the physical work environment is conducive to a productive workday
- Act as a point person for workplace related questions/concerns
- Oversee building security and safety
- Organize and/or provide physical event setups for internal events (All-Hands, internal events, off-sites, engagement events, team building, etc.)
- Assist with onboarding, internal moves, and off-boarding of employees
- Monitor Jira tickets to ensure high customer satisfaction
- Supervise the work of outside contractors
- Provide regular updates of site and projects to management and stakeholders
- Act as a member of the emergency response team; assist with training and real-time incidents. (CPR certification is a plus!)
- Stock and maintain office supplies, amenities, and swag inventory rooms
- Upkeep of all areas with special attention to conference rooms, kitchens, and restrooms
- Receive, sort and distribute incoming/outgoing mail
- Act as a mentor to other workplace team members
- Have a strong skill set in Word, Excel, and Google suite
- Have the ability to lift 50 lbs+
Our take
Opendoor makes selling homes easy and stress-free by cutting out the prolonged processing time usually involved with a sale. Sellers can offload a house quickly and easily to the company for cash and a 6-9% fee. Currently operating in a growing number of markets nationwide, Opendoor has chimed well with millennials who gel quickly with online businesses that offer solutions to problems they encounter.
This buying and selling model doesn't come without risk. The longer Opendoor keeps a property, the lower its profit margin. However, Opendoor's performance has been anything but disappointing; it went public in 2021, with its pre-SPAC merger presentation calling for $3.5 billion in revenue. Its actual revenue trounced it, coming in at $8 billion - more than double its estimate.
Opendoor's largest competitor Zillow dropped out of the space in late 2021 because it struggled to price the homes it acquired accurately. Opendoor's closest remaining competitor is Offerpad, which does just a fraction of the transaction volume that Opendoor does. With strong earnings coming out of 2022, if Opendoor can continue to ride on this success long term it will have an enormous lead on existing and future competitors, giving it a shot to become the overwhelming market leader.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2019
$300m
SERIES F
Sep 2018
$400m
SERIES F
Total funding: $1.5bn
Company benefits
- Full medical, dental, and vision with optional 85% coverage for dependents
- Flexible vacation policy
- Generous parental leave
- Paid time off to volunteer
Company values
- Start and End with the Customer: We invent, build, and execute to improve the lives of our customers. We put in the hard work when no one is looking to delight customers
- Act from Ownership: When we see a problem, we roll up our sleeves and fix it. We hold ourselves accountable because it’s our home and it’s our responsibility to take care of it
- Build Openness: We are open, honest, and direct about problems and seek the truth. We assume good intentions and treat feedback as a gift
- 1% Better Every Day: We value a growth mindset and operate from a place of humility. We are energized by constantly improving
- Startup Mentality: We move fast, operate with urgency, and bias towards action without sacrificing quality. We are relentlessly resourceful
- One Team, One Dream: Our superpower is a diverse community that combines technology + operational excellence and talent + respect. We work through seams and we care for each other professionally and personally
- Results Matter: We focus on outputs and outcomes and hold ourselves accountable to hitting ambitious goals. We have a high quality bar and pay attention to the pixels, words, and results
- Celebrate Moments: We work tirelessly for our customers and teammates so we take the time to celebrate moments large and small
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Eric Wu
(President)Having studied at the University of Arizona, Eric founded the Real Estate Fund in 2002, before co-founding RentAdvisor.com and Movity.com. He served for 2 years as Head of Geo/Social Products at Trulia.com before co-founding Opendoor in April 2014.
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