Senior Site Reliability Engineer, ServiceNow

• Deep knowledge of Linux systems
• Experience working with relational database: MySQL, MariaDB or PostgresSQL
• Experience working with systems at scale - supporting critical services with focus on automation, observability, availability, and performance
• Experience with Kubernetes to orchestrate the deployment, scaling, and management of containers
• Experience Coding in various languages; preferrably Python, JavaScript, and Ruby
• Networking skills, IP addressing and routing
• Team-first attitude and an uncompromising attention to detail
• An eye for proactively anticipating potential issues, expertise in performing root cause analysis, and a mindset focused on building effective solutions to prevent recurrence
• Good collaboration and communication skills

Desirable

• The Site Reliability Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow platform and infrastructure
• The SRE is empowered to drive technical resolutions across the technology stack from application through to hardware and all stops in between
• The ultimate goal of the SRE is to never have to escalate an issue to an engineering or development team and to completely own the resolution of incidents
• They are also tasked with driving forward the operability of the platform to drive down incident numbers and to reduce MTTR
• To accomplish this the team combines Software Development, Networking and Systems Engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers
• Provide relief and sustainable resolution to issues within our infrastructure
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions
• Drive monitoring and automation initiatives
• Please note this is a Swing shift role with a Wed-Sat working week, and includes a shift allowance to compensate