Business Development Representative, Klaus

Salary not provided

Junior level

Remote from Europe, UK

More information about location

Customer service quality management

Job no longer available

Customer service quality management

101-200 employees

B2BArtificial IntelligenceCustomer serviceBusiness IntelligenceSaaS

Job no longer available

Salary not provided

Junior level

Remote from Europe, UK

More information about location

101-200 employees

B2BArtificial IntelligenceCustomer serviceBusiness IntelligenceSaaS

Company mission

To establish high-quality conversations between companies and customers.

Job

Company

Role

Who you are

1+ years experience in sales development or a similar role
Experience with a broad range of mid-market and enterprise companies
Confident in building an outbound pipeline as well as managing inbound leads
Data-driven, maintaining high CRM standards to understand performance and detect room for improvement
Excellent verbal and written communication skills (we work in English)
Team player, comfortable working remotely
Experience in CX is a plus but not required

What the job involves

Using your outbound skills to help potential customers connect with our sales team
Working with our marketing and partnerships teams, travelling to events (when possible)
Reporting to the Head of Sales and working with experienced colleagues from companies like Pipedrive, SurveyMonkey, Microsoft, and Zendesk based in Tallinn, Lisbon, and Switzerland (and expanding!)

Our take

Klaus was built for customer support teams by customer support veterans. The start-up offers an AI-powered customer service quality management platform that integrates with its clients’ help desk in order to review customer support conversations from channels like web chats.

Whilst the company has its competitors, including MaestroQA, Playvox, and Stella Connect, Klaus is well positioned and has secured a number of impressive customers - such as Epic Games, SoundCloud and WordPress.com.

The Estonian-based provider has seen global reach and continues to grow, with good levels of funding to fuel its expansion. Its client list provides a degree of confidence in the quality of Klaus’ services, which are always seeing innovative additions that stand it out amongst the crowd.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

54% employee growth in 12 months

Glassdoor (3.85)

Company

Funding (last 2 of 3 rounds)

Sep 2022

$13.9m

SERIES A

Sep 2020

$5.4m

EARLY VC

Total funding: $21.3m

Company benefits

Seven weeks of paid time off
Budget to set up your home office
Mental health support
Social events and retreats
Competitive option grants
Sabbatical after four years at Klaus

Company HQ

Kitseküla, Tallinn, Harju County

Leadership

Kair Käsper

(CRO)

Previously co-founded Jobkitten and VURR. Experience serving as Director of Product Marketing for Pipedrive, and as Project Manager for Taevas Ogilvy.

Martin Kõiva

(CEO)

Previously co-founded JobKitten. Experience serving as Global Head of Customer Support for Pipedrive, Country Manager for Cherry Media, and as a Consultant for PR Agency Jugaste, Liiva & Seimann.

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