Global Account Consultant, Lyra Health
More information about location
Mental health employee benefits
Open for applications
Mental health employee benefits
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To transform access to life-changing mental health care.
Role
Who you are
- 5+ years of customer relationship management experience
- 3+ years of experience within an Employee Assistance Program (EAP) setting
- Excellent verbal and written communication skills
- Strong project management and cross-functional collaboration skills
- Ability to prioritize and multitask, balancing the needs of multiple customers
- Excellent negotiation and creative problem-solving abilities
- Bachelor's degree in Business or a related field, or equivalent practical experience
- Direct experience in a global or international role
- A strong passion for mental health and a customer-centric mindset
- Ability to thrive in a fast-paced, ambiguous environment and effectively manage change
- A dynamic, professional, and collaborative work style
- Excellent computer literacy
What the job involves
- Lyra Health is looking for a skilled and collaborative Global Account Consultant to serve as a subject matter expert for our international customers
- In this role, you will partner closely with our Customer Success Managers to deliver a world-class experience, ensuring the unique needs of our global clients are met
- Your expertise will be vital in driving customer retention and growth by navigating the nuances of international service delivery, solving complex problems, and building strong relationships with both customers and our global network of providers
- Partner with Customer Success Managers (CSMs) on all international aspects of service delivery for our Workforce Mental Health customers
- Serve as the subject matter expert on international service delivery, advising CSMs and customers on global nuances and resolving inquiries
- Lead discussions on international agenda items during customer meetings, including Quarterly and Annual Business Reviews
- Deliver international awareness sessions and coordinate the delivery of local language sessions to drive member engagement
- Proactively monitor international account risk and collaborate with CSMs to develop and implement effective mitigation strategies
- Liaise with internal teams and our global network to coordinate the delivery of core services, training, and critical incident support
- Maintain accurate and up-to-date customer records in our internal systems
Our take
In the US, millions of people suffer from mental illness each year. This is not only a detriment to individuals, but to businesses as well - with research suggesting that depression and anxiety disorders lead to $1 trillion in lost productivity worldwide each year.
Lyra Health is out to tackle these issues head-on, by delivering mental health care for employees. The company offers video counselling sessions and one-to-one messaging to help users with a variety of conditions including anxiety, depression and substance use disorder.
The company is a key player in the sector alongside peers like Calm, Genoa and Talkspace. Impressively, it boasts a 90% satisfaction rate across its more than 2 million members, demonstrating the impact its products can have.
In 2025, Lyra Health launched a ‘clinical-grade’ chatbot to its offering. This has been met with mixed feelings due to evidence that AI can act unpredictably in response to mental health concerns. It will take time to see whether this feature will enhance or diminish the user experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2022
$35m
SERIES F
May 2021
$200m
SERIES F
Total funding: $690.1m
Company benefits
- Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
- Medical, dental, and vision benefits, and free monthly membership to One Medical
- 401k and equity options
- Four weeks of vacation and paid holidays
- Monthly tech stipend
Company HQ
Downtown, Burlingame, CA
Leadership
David Ebersman
(Co-Founder & Board Chair)Former CEO of the company. Was an Equity Research Analyst at Oppenheimer & Co. Also served as the CFO at Facebook, and worked at Genentech for 15 years, leaving as Chief Financial Officer & Executive VP.
Jennifer Schulz
(CEO)Former CEO of Experian North America, Head of Global Online and Digital Products at Visa, and CEO at Verifi.
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