Global Head of Sales Operations Manager, Dotdigital
12 Month Fixed-Term Contract, Maternity Cover
2-3 days a week in office (London Bridge)
Omnichannel marketing automation platform
Be an early applicant
Omnichannel marketing automation platform
201-500 employees
Be an early applicant
2-3 days a week in office (London Bridge)
201-500 employees
Company mission
To empower marketers to achieve their goals in faster and smarter ways.
Role
Who you are
- Your SaaS industry background enables you to hit the ground running
- You are a driven self-starter, a natural leader and problem solver, who is both empathetic and demanding while setting high standards for all to achieve
- 5+ years of experience in SaaS with global sales operations
- Solid knowledge of sales ops processes and best practice
- Experience in Agile methodology
- Experience in managing remote teams
- Solid CRM database knowledge and experience required; Microsoft Dynamics, Salesforce, Hubspot CRM or other certification is desirable
- Experience in implementing new sales tech into an organisation
- Strong communication, organizational and time-management skills
- Good Excel / BI skills
- Project Management skills
What the job involves
- Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys
- With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data
- Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale
- With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more
- The Global Head of Sales Operations Manager maternity cover role will provide both daily operational and leadership team-building to the Global Revenue generating function
- Reporting to the Chief Business Operations Officer, you will collaborate across marketing, sales, customer success, product, and technology teams to ensure efficiency within sales is increased
- Enabling sales teams to work smarter by simplifying process
- Improve sales and CS CRM hygiene
- Manage a team of remote Sales Operations Managers, who work on shift patterns to provide global support to the business
- Manage a team of CRM specialists who look after this business critical application
- Own the CRM Support function
- Identify and eliminate CRM process bottlenecks and inconsistencies
- Lead the CRM change prioritisation process
- Work with the BizOps Leadership Team to align CRM to best practice
- Maximise use and drive adoption of the Sales Tools such as Gong, Salesloft, ZoomInfo, Cognism, LinkedIn Sales Navigator
- Maintain relationships with Sales Tool vendors
- Work with the PowerBI Team to standardise business reporting for strategic analysis and internal business review
- Have a keen interest in keeping data clean and ensuring the input routes are as simple as possible
Application process
- 15min Screening Call with Team Talent
- 1 hour interview with Global Head of Sales Operations Manager and Global CS Ops Manager
- 1 hour final interview with Chief Business Operations Officer
Salary benchmarks
Our take
Dotdigital builds an omnichannel marketing solution for B2C, B2B, and NFP marketers. The company serves thousands+ of brands around the globe, counting British Airways, Royal Aeronautical Society, Barbour, Accolade Wines, and City & Guilds among its clients.
Marketers using Dotdigital can create hyper-targeted marketing campaigns that increase businesses' marketing ROI, boosts sales revenue and attracts more qualified leads. What's more, Dotdigital sets itself apart by being the world’s first carbon-neutral marketing automation platform.
Dotdigital's main priority is developing new data-driven digital marketing features in order to increase its customer base. New product launches and strategic investments are key to the company's continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
11% employee growth in 12 months
Company
Company benefits
- Wellbeing reward
- Paid Sick Leave
- Healthcare
- Medical Cashplan
- Paid Eye Tests
- Annual performance bonus or commission plan
- Loyalty reward
- Employee of the year
- Dotdollars rewards
- Referral schemes
- ShareBuy and ShareReward Schemes
- Dotdigital day
- Enhanced parental leave
- Volunteering
- Christmas holiday closedown
Company HQ
London, UK
Articles
Leadership
Simon Bird
(Co-Founder)Previously studied Computer Science at Royal Holloway, University of London. Co-Founded Dotdigital after graduating in 1999.
Tink Taylor
(Co-Founder & President)Since co-founding Dotdigital, became an Email Marketing Council Member for DMA in 2006 for 15 years. They have also been an E-communications Council Member for 6 years at IAB.
Share this job
View 7 more jobs at Dotdigital