Customer Success Manager, Sitetracker
German Speaking
Complete asset lifecycle management
Job no longer available
Complete asset lifecycle management
201-500 employees
Job no longer available
201-500 employees
Company mission
To accelerate the transition to a fully connected and sustainable future.
Role
Who you are
- Professional working level efficiency communicating in German as a minimum
- Worked in SaaS company
- Adept at creating and executing a success plan, with a particular focus on identifying business outcomes and demonstrating business value for the customer
- Demonstrable experience working with mid-tier customers
- Ability to work with customers across multiple industries
- A demonstrable history of working with senior stakeholders across your customer’s organisation
- Have the ability to identify, deliver and demonstrate a solution’s value to customers
- Ability to create and deliver a high-touch communication plans
- Technical aptitude and understanding of a deployed solution
- You are a self-starter and committed to personal development
- History of passion and enthusiasm for Customer Success
What the job involves
- As a Customer Success Manager, you will work with customers at all stages of the customer journey - from implementation through go-live as they deploy and adopt the Sitetracker platform
- As the customer’s main point of contact, you will demonstrate Sitetracker’s value to our customers by identifying business objectives and aligning Sitetracker capabilities with your customer’s goals and objectives
- Working closely with all teams across Sitetracker, you will own customer onboarding, user adoption, customer advocacy (and more) to ensure the retention and growth of our customers
- Within 60 Days, You'll:
- Work with cross-functional teams to learn the Sitetracker product and capabilities
- Undertake internal certification to accelerate your product knowledge and onboarding
- Learn and adopt Sitetracker’s playbooks
- Work closely with Customer Success colleagues, and other teams, to establish yourself internally
- Meet and familiarise yourself with customers within your book of business
- Establish yourself and become the main point of contact with your customers
- Within 180 Days, You'll:
- Establish cadence and regular interaction with your customer base
- Be a trusted advisor and advocate for your customers
- Partner with your customer’s leadership to develop a blueprint for success
- Understand the customer’s business goals and objectives
- Identify and measure potential new KPIs for your customers
- Create an action plan to deliver against goals, KPIs, and functionality
- Align your customer goals with Sitetracker functionality and roadmap
- Identify additional revenue-generating opportunities
- Masterfully articulate the Sitetracker value proposition
- Ensure you have referenceable customers to support a wider global sales effort
- Contribute to opportunities for process improvement and continue to develop your own Sitetracker product knowledge
- Within 365 Days, You'll:
- Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors
- Continue to develop strategic account plans for your customers to support product expansion and ensure customer retention
- Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customisations, or enhanced product functionality
- Establish yourself as an integral part of the EMEA Customer Success team
- Lead by example and welcome new CSMs as they join the team
Salary benchmarks
Our take
Sitetracker offers companies in telecoms, energy, real estate, construction, and engineering a full-lifecycle project management platform. With big names like AT&T and British Telecom on its client list, it's clear the company is making waves in managing large-scale, complex projects.
With the infrastructure sector booming - think Smart Cities, high-speed connectivity, EV charging stations, and alternative energy - Sitetracker is in the perfect position for growth. While the company has steadily expanded since its launch, it's really picked up speed in recent years, fuelled by industry growth. Its international expansion has been impressive, securing major contracts across Europe and beyond, and raising significant funding to continue its momentum,
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2022
$66m
SERIES D
Jan 2021
$42m
SERIES C
Total funding: $153m
Company HQ
Montclair, NJ
Leadership
Timothy May
(Co-Founder & CTO)Prior to co-founding Sitetracker in 2014, Timothy was the Director and PMO at BD. He also spent 7 years at Glemser Technologies as the Director of Professional Services.
Giuseppe Incitti
(CEO)Giuseppe joined Sitetracker in 2016 as CEO. Prior to that, he was the VP of Worldwide Operations at MongoDB, a Senior Director of Corporate Development at TIBCO Software, and an Equity Researcher in Aerospace & Defense at Morgan Stanley.
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