Junior Client Success Manager, Shutterstock
Royalty-free media library
Job no longer available
Royalty-free media library
1001+ employees
Job no longer available
1001+ employees
Company mission
To help creative professionals from all backgrounds and businesses of all sizes produce their best work with incredible content and innovative tools, all on one platform.
Role
Who you are
- We are seeking a motivated and proactive Junior Customer Success Manager to join our team
- Bachelor’s degree in Business, Communications, or a related field
- 1-2+ years of experience in a client success, account management, or customer service role in a technology, media, or SaaS company
- Analytical skills to interpret usage data and provide actionable recommendations
- Understanding of utilization metrics and client engagement strategies
- Proven track record of maintaining high customer satisfaction,retention and growth
- Problem-solving abilities and a proactive approach to addressing challenges
- Proficient in CRM software, preferably with hands-on experience in Salesforce, Tableau, Looker, Iris or similar platforms
- Demonstrated ability to understand and articulate technical concepts and derive solutions
- A proactive and empathetic professional with a passion for driving customer success and building long-term relationships
- Excellent communication skills, with the ability to convey technical concepts to a non-technical audience
- Strong problem-solving skills with a knack for identifying solutions that address client needs
- Ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment
- Team player with a collaborative spirit, but also able to work independently
What the job involves
- The primary responsibility of this role is to ensure optimal utilization of our products or services by clients, driving engagement, satisfaction, and retention
- This position involves regular client interaction, data analysis, and cross-functional collaboration to ensure clients achieve maximum value from our offerings
- Assist in onboarding new clients, ensuring a smooth transition and comprehensive understanding of the product or service
- Conduct continued education training sessions to educate clients on key features and best practices to maximize utilization
- Monitor and analyze usage to identify trends, areas of utilization, and make proactive recommendations for account retention and growth
- Generate reports to track and analyze engagement and usage patterns
- Provide actionable insights based on utilization data
- Serve as a primary point of contact for client inquiries and internal stakeholders, ensuring timely resolution of issues
- Collaborate with internal teams (e.g., support, product, and development) to address client challenges and feedback
- Support account renewal processes by demonstrating the value achieved through effective utilization
- Partner with the CP/CSM, marketing, sales support and product teams to align client success efforts with broader company objectives
- Share client feedback with internal teams to contribute to continuous product improvement
Salary benchmarks
Our take
Shutterstock is a global leader in licensed images, videos, and music, serving creative professionals like designers, filmmakers, and marketers. Content creators upload their work, which is then used by businesses and media organizations in various projects. It's a two-sided marketplace that fuels creativity worldwide.
Shutterstock offers a variety of plans for individuals, teams, and enterprise customers as well as creative editing and collaboration capabilities. Their aim is to build sophisticated tools to help the world experience images and videos in a more beautiful way - they believe that the harmonious union of design and technology can influence global communication.
Shuttershock's brand portfolio includes Bigstock, Offset, PremiumBeat, Rex Features, and Shutterstock Customer, adding hundreds of thousands of images weekly. It has also expanded into generative AI, fairly licensing artists' work for AI-generated content. And in 2026, the company announced a huge proposed merger of equals with Getty Images, receiving US regulatory clearance and positioning the combined company for greater scale, financial strength, and long-term innovation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Flexibility: We offer a hybrid model that’s centered around flexibility and enabling collaboration, innovation, and accountability—no matter where we are.
- Connection: Whether online or on site, we make sure there are plenty of ways to connect and have fun.
- Recognition: We never miss an opportunity to celebrate our achievements and commend great work through our global recognition program.
- Empowerment: We offer generous and competitive compensation packages, PTO, wellness initiatives, on-and-off working hours, tuition reimbursement, and an employee referral bonus.
- Growth: Our SkillUP Program lets you take ownership of your personal development through virtual learning offerings.
- Belonging: Our goal is to build a workforce that’s representative of the diverse global community we serve, and where all employees can come to work as their authentic selves.
Company HQ
Midtown South, New York, NY
Leadership
Jon Oringer
(Founder & Executive Chairman)Previously Board Member at Partnership for New York City for 6 years and Founder, CEO at SurfSecret Software for 5 years.
Paul Hennessy
(CEO)Paul previously held CEO roles at Vroom.com and Priceline.com. He was also the CMO at Booking.com and the Chief Distribution Officer/SVP of Online Marketing at Priceline.com
Rik Powell
(CFO)Rik joined Shutterstock in 2024 as a Senior VP of Finance and Investor Relations, moving into the role of CFO later that same year. Prior to this, he was a Senior VP of Finance and Investor Relations at Shake Shack. He also spent over 16 years at Getty Images, joining as a Director before holding various roles and becoming CFO.
Sara Birmingham
(Chief Human Resource Officer)Prior to joining Shutterstock in 2020, Sara was a HR Advisor at Out East. She was also the founder of Jump HR Consulting where she served as the CEO for just over 1 year. Prior to this, she spent 18 years at Thomson Reuters in various HR roles.
John Lapham
(General Counsel)Prior to joining Shutterstock in 2021, John was part of the General Counsel and SVP Government Affairs at Rover.com. He was also on the General Counsel and an SVP of Digital Media, Technology and eCommerce sectors at Getty Images for nearly 15 years.
Aimee Egan
(Chief Enterprise Officer)Prior to joining Shutterstock in 2023, Aimee was the CCO at ACA Group. She also spent over 11 years at Thomson Reuters in various roles, including VP of Growth and Market Development and GM of Small/Mid Market Corporations.
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