Senior User Researcher, Mudflap
$155-185k
+ Equity
More information about location
Fuel discounts for truck drivers
Be an early applicant
Fuel discounts for truck drivers
101-200 employees
Be an early applicant
$155-185k
+ Equity
More information about location
101-200 employees
Company mission
Mudflap's mission is to change a $1 trillion industry for the better.
Role
Who you are
- 3+ years of experience in user research, preferably within a fast-paced tech or marketplace environment
- Strong proficiency in qualitative and quantitative research methods (interviews, surveys, usability testing, A/B testing, etc.)
- Preferred industry experience in trucking, transportation, or related mobility sectors
- Ability to analyze and synthesize research data into clear insights and recommendations
- Experience collaborating with product, design, and engineering teams
- Excellent communication and presentation skills, with the ability to advocate for the user
- Experience with user research tools (e.g., Lookback, Optimal Workshop, UserTesting, etc.) and data analysis tools (e.g., Google Analytics, Tableau, etc.)
- A growth mindset and curiosity to continuously learn and adapt research methods
What the job involves
- As our first in-house Sr. User Researcher, you will play a pivotal role in shaping the future of our products
- You’ll be responsible for deeply understanding the needs, behaviors, and pain points of a diverse set of users, including drivers, fleet owners, and fuel merchant partners
- Working closely with product, design, and engineering teams, you will drive customer-centric solutions and enhance our user experience through both qualitative and quantitative research
- This is a unique opportunity to define how user research is embedded across our products and to make a tangible impact on our multi-user ecosystem
- Plan and conduct user research, including interviews, surveys, usability testing, and field studies
- Synthesize research findings into actionable insights and present them to key stakeholders
- Collaborate with cross-functional teams to prioritize user research in the product development process
- Create personas, journey maps, and other artifacts to communicate research insights
- Analyze and present both qualitative and quantitative data to inform design and product decisions
- Advocate for the voice of the user in all stages of the product development lifecycle
- Maintain a deep understanding of user needs and behaviors to help us improve existing products and design new solutions
Our take
Owner-operators make up 9% of the truckers on the road, in other words 680,000 small businesses forming the backbone of the U.S’s crucial trucking industry. However, only big fleets get major fuel discounts because they have large gallon volumes, leaving these self-employed truckers to pay full price.
Mudflap is bringing those savings to owner-operators & small fleets. When drivers sign up for the app, they join tens of thousands of users which Mudflap then leverages to drive sales for truck stops which offer discounts on fuel in return. It’s a smart model which massively simplifies the process for earning discounts compared to the old route of a fuel card which requires a credit check.
Stop managers could be sceptical about working with mobile payments in return for a promise of increased demand. However, the company provides its entire network with a Mudflap tablet through which to handle all payment transactions within the network, making it easy for whoever is behind the counter.
Steph
Company Specialist at Welcome to the Jungle
Insights
52% employee growth in 12 months
Company
Company benefits
- A flexible, remote-first company
- A team of talented individuals on a mission to change a $1 trillion industry for the better
- A high bar for quality and commitment to self-improvement
- An open mind to new ideas and methodologies
- Opportunities and support for massive career growth
Company HQ
Palo Alto, CA
Leadership
Sharon Yapp
(Head of Product)Previously Director of Product Management at Trip.com, Zinio, Care.com, and Trucker Path.
Sanjay Desai
(CEO)Previously Chief Product Officer at Klout and Trucker Path. Was also CEO of SchoolTube.
Salary benchmarks
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