Director of Client Success, Stadion
Sports media publishing platform
Job no longer available
Sports media publishing platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To create bespoke digital experiences supported by our purpose built products, powering some of the most respected brands in sport.
Role
Who you are
- Bachelor's degree in Business, Marketing, or a related field (Master's degree preferred)
- Proven experience in Client success leadership in the digital sports sector, with a track record of driving Client satisfaction and retention
- Strong leadership and team management skills
- Excellent communication, interpersonal, and negotiation skills
- Data-driven mindset with the ability to analyse and interpret Client data to make informed decisions
- Strategic thinking and the ability to develop and execute Client success strategies
- Customer-focused mindset and a passion for delivering exceptional Client experiences
- Experience with Client Relationship Management (CRM) software and Client success platforms
What the job involves
- The Director of Client Success is a senior leadership role responsible for developing and executing a comprehensive Client Success strategy
- This position plays a critical role in ensuring Client satisfaction, retention, and long-term loyalty
- The Director of Client Success leads a team dedicated to delivering exceptional Client experiences and driving Client value
- Reports To: Chief Operating Officer/ Chief Executive Officer
- Client Success Strategy: Develop and implement a Client success strategy that aligns with the company's goals, focusing on maximizing Client satisfaction and retention
- Team Leadership: Lead and manage the Client Success team, providing guidance, mentoring, and coaching to ensure high performance and customer-centricity
- Client Onboarding: Oversee the onboarding process for new clients, ensuring a smooth and positive transition into using products or services
- Account Management: Establish and maintain strong relationships with key clients, serving as a trusted advisor and advocate for their needs
- Client Health Monitoring: Implement processes and tools to monitor Client health and identify early signs of churn or issues, taking proactive steps to address them
- Client Feedback: Gather and analyse Client feedback to drive product or service improvements and enhance the overall Client experience
- Renewals and Upselling: Manage contract renewals and identify opportunities for upselling or cross-selling additional products or services
- Metrics and Reporting: Define and track key performance metrics, such as Client satisfaction, Net Promoter Score (NPS), and Client retention, and provide regular reports to senior management
- Client Advocacy: Foster Client advocacy by identifying and nurturing Client champions, encouraging referrals, and collecting testimonials
- Cross-functional Collaboration: Collaborate with sales, marketing, product development, and support teams to ensure alignment and deliver a seamless Client experience
- Continuous Improvement: Continuously refine and optimise Client success processes and strategies to adapt to changing Client needs and market dynamics
Salary benchmarks
Our take
For modern sports fans, the virtual match-day experience has become as important as physically attending a game, but traditional TV broadcasts do not deliver the level of engagement they want or expect. As more and more people turn to complimentary media, such as chat services or podcasts, in order to get this engagement, Stadion is here to empower sports brands to heighten digital fan experiences by delivering their own in-depth, real-time commentary, statistics, and more.
Stadion's high-performance digital products encompass live data sharing, journalist management, social embeds, and shopping services (among other capabilities), all operating atop a central publishing platform. Through this, the company is able to supply bespoke digital experiences for any brand's needs, granting them the ability to serve a wide range of sports industry leaders and niches.
The company has some impressive clients, including the likes of Manchester City FC and Team GB, which certainly suggests it is one to watch as it develops further.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Company benefits
- Flexible working hours to accommodate people’s real lives ⏰
- Work from home whenever needed or if you just want to get your head down 🏠
- You get your birthday off (unless you want to bring us cake 🍰 )
- Choose your own machine 💻
- Free breakfast & fresh coffee ☕️
- Free gym membership 🏋🏽♀️
- Flexible training budget 📚
- Competitive pension contributions 🫂
- Parental leave 👶
Company HQ
Farringdon, London, UK
Leadership
Lee Cook
(Founder)Worked at Aqueduct for 6 years in roles including Head of Development and Technical Director. Previously a Senior Developer at Igentics.
Russell Stopford
(CEO)Was previously Chief Digital Officer at PSG, Director of Digital at FC Barcelona, and Head of Digital at Manchester City. Also former Non Executive Director at DUGOUT (A OneFootball Company).
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