Product Analyst, Shiftsmart
Customer
$100-135k
Offers equity
3+ days a week in office
Custome enterprise workforce solutions
Be an early applicant
Custome enterprise workforce solutions
1001+ employees
Be an early applicant
$100-135k
Offers equity
3+ days a week in office
1001+ employees
Company mission
To revolutionize hourly work and build the world's leading platform for hourly workers.
Role
Who you are
- Analytically-minded: You have 2-5+ years experience in an analytical role (e.g. data analyst, bizops, business intelligence), and ideally in startups
- Technical skills: You have strong experience with SQL and an understanding of a scripting language like Python or R. Preferably experience with Git
- Problem solver: You thrive working through and solving complex problems, quickly learn and adapt to new situations, and synthesize the abstract into the concrete
- Highly organized: You think in systems and process, relish bringing structure to ambiguity, ruthlessly prioritize, and feel organization is second nature to you
- Clear communicator: You are an excellent writer (memos, slides) and excel at making the complex simple to empower decision-making
- Influence: You effectively partner with others to get things done even without formal authority
What the job involves
- The mission of the product analytics team at Shiftsmart is to work closely with our internal teams and customers to use our own proprietary data to drive meaningful outcomes
- We work with all teams across Shiftsmart to lead end-to-end projects, grow customer relationships, deliver objective analysis and insights, and execute strategic initiatives
- Help transform raw data into well-structured, reliable datasets that analysts, data scientists, and business teams can use to make better decisions
- This role sits at the intersection of data engineering and analytics: you’ll work with data pipelines, SQL, and transformation tools, while also thinking about how end users consume the data
- Customer Analytics & Reporting: Own customer-facing reporting and analytics across key retail accounts, surfacing insights through customer-facing web portals, and ad hoc analytical requests from the Customer Team
- Scalable Analytics & Forecasting: Support accurate reporting as our system expands and new accounts are added, you will help ensure customer data needs are met without slowing down broader strategic initiatives and new initiatives. Your role will be critical in maintaining responsiveness while enabling the team to scale
- Production Planning & Operational Support: Manage and ensure timely and accurate updates to production plans and operational data to strengthen the reliability of our forecasting and operational outputs as we scale
- Cross-Functional Collaboration: Partner closely with product, engineering, and operations teams to ensure customer data needs are accurately reflected in internal systems. You will act as a bridge between customer requests and internal execution, helping balance immediate reporting needs with long-term data infrastructure improvements
Our take
Labor force participation is at an all-time low in the United States, and companies across the board are struggling to combat the shortfall. Shiftsmart’s solution is a dynamic labor marketplace, matching workers on their platform to temporary gigs, and helping companies fill gaps without committing to, or having to attract, full-time talent.
Shiftsmart’s network of over 1.2 million workers serves big-name enterprises like Google, HP, Apple, and Levi’s, and is part of a growing industry of staffing solutions for hourly workers that have been seeing big VC investments over recent years. Driven by the gig economy becoming more normalized and demand for flexible hours increasing, Shiftsmart saw its revenue increase by nearly 400%, and they put this success down to a competitively unique business model that sees more control being put in the hands of workers and employers alike. They have now done work in over 57 countries, and are operating tens of thousands of shifts each week.
Some user feedback suggests the company still has some kinks to iron out on their platform, with multiple complaints about delayed or missing payments. But with thousands of successful, efficient job placements found over the last few years, Shiftsmart are making strides in an area that looks set to remain in high demand.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Company HQ
World Trade Center, New York, NY
Leadership
Aakash Kumar
(Founder & CEO)Forbes 30 Under 30. Previously founded Searchlight Ventures during college. Worked as a Consultant @ Booz & Co and later as Cloud Business Operations & Strategy Lead @ Google.
Pavan Patel
(CTO)Forbes 30 Under 30. Previously Software Engineer @ Simply Hired and former teacher @ Teach For America.
Salary benchmarks
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