Senior Implementation Manager, TodayTix Group
£45-55k
2+ days a week in office (Greater London area)
The global e-commerce leader for cultural experiences
Be an early applicant
The global e-commerce leader for cultural experiences
201-500 employees
Be an early applicant
£45-55k
2+ days a week in office (Greater London area)
201-500 employees
Company mission
TodayTix Group is on a mission to find a seat for everyone, seamlessly connecting a global audience of more than 20 million with inventory spanning from Sondheim to Shakespeare to Spielberg.
Role
Who you are
- You'll bring a builder's mindset: spotting patterns across implementations, experimenting with tools (including AI) and turning lessons learned into better ways of working
- 5+ years running implementations in a SaaS or B2B environment, owning the full lifecycle from contract to go-live
- Strong project management skills across concurrent projects, with a track record of shipping quality work in ambiguous environments
- Clear, confident communication, able to hold a firm position with clients while keeping the relationship intact
- A natural instinct to build process and experiment with tools (including AI) to improve how work gets done
- Some experience supporting or managing others, even informally
- Experience in arts, live events, ticketing, or attractions is a bonus, not a requirement
What the job involves
- We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next
- New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development
- Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work
- We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply
- Powered by TodayTix (PxT) is TodayTix Group's enterprise-level ticketing and e-commerce division, providing the technology and tools that help leading cultural organizations, attractions, and live events power their box office operations and drive online sales
- We're looking for a Senior Implementation Manager to own client implementations end-to-end, picking up where Sales leaves off and driving each project through successful go-live, while building the processes and playbooks that scale with us
- In this role, your client relationships are built through delivery, not sales account or P&L ownership. You'll be hands-on with clients, translating their needs into technical reality and making complex things feel simple
- What Success Looks Like:
- Implementations go live on time, meet technical and business requirements, and have minimal post-launch issues
- Clients launch confidently and can independently manage ticketing, reporting, and daily operations from day one
- Risks are caught and communicated early, before they impact timelines or trust
- Each implementation leaves the team with better processes, templates, or tooling than the one before
- Own implementations end-to-end, from kickoff through go-live, keeping timelines, scope, and quality on track
- Manage hands-on technical configuration: websites, microsites, data migrations, and system integrations
- Be the primary client contact, translating needs into clear requirements, managing expectations, and guiding clients toward what will actually work
- Collaborate cross-functionally with Product, Engineering, Sales, and Support to keep implementations moving and handoffs clean
- Build and improve how we work, turning lessons learned into processes, templates, and tooling
- Support direct reports with clear priorities, regular feedback, and room to grow
Salary benchmarks
Our take
Founded in 2013 by Broadway veterans Brian Fenty and Merritt Baer, TodayTix Group has grown to become a global eCommerce leader for cultural experiences. Aiming to connect a worldwide audience with theatre, opera and dance productions, to date it has sold over 70 million tickets to 200,000 shows listed on its platform.
While numerous ticket sellers exist, TodayTix was an innovator in this area, arriving at a time when mobile devices accounted for less than 1/1000th of all theatrical ticket sales. Standing out with its extensive tech stack including widgets, API and white label software for its partners, it is able to provide an excellent customer experience with a checkout process of less than 30 seconds. This has led to around 5% of all sales on Broadway being processed through TodayTix's platform today.
Since 2020, TodayTix has focused heavily on acquisitions, focusing on tech-forward, advertising, theatre and cultural event companies. These include Goldstar, Show-Score, Arthouse, Encore, and Broadway Roulette. TodayTix has acquired Secret Cinema in 2022, growing its participation in the immersive film and television events space and strengthening its market-leading position in the entertainment industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2019
$73m
LATE VC
Feb 2016
$9m
SERIES B
Total funding: $90.1m
Company benefits
- Remote friendly / hybrid work environment
- Generous pension match
- Access to a bespoke Pension scheme
- Complimentary tickets to shows and events
- Employee Assistance Programme
- Healthcare cash plan
- Season Ticket loans
- Birthday off
- Three months of fully paid Parental Leave
- Salary Sacrifice Car Scheme & RAC Membership
- Employee Charity Donation Matching
- Work From Home budget
- Annual Professional Development Budget
- Cycle to work scheme
- Employee Referral Bonus
Company HQ
Flatiron District, New York, NY
Leadership
Merritt Baer
(President & Co-Founder)They are the Producer of Baer Productions for Broadway and the West End.
Brian Fenty
(CEO, Chairman & Co-Founder)Former university lecturer and Broadway producer. They are the Member of Advisory Board for the IAH, University of North Carolina at Chapel Hill.
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